Chris Shipley, author of “The Empathy Advantage,” and guest speaker Heather McGowan, renowned Keynote Speaker and Author, delivered a captivating presentation on the profound shifts in employer-employee dynamics triggered by the pandemic. Their insightful discussion explored how the global health crisis has fundamentally reshaped the connection between individuals and organizations, presenting new challenges for leadership at all levels. This timely discussion provided valuable guidance for leaders navigating the complexities of the modern workplace, where traditional paradigms are being replaced by more dynamic and employee-centric approaches. Some key takeaways from the event are below.
- Highly diverse teams (across every vector) deliver the greatest business advantage when they are engaged.
- A strong, clearly-defined culture enables a business to truly scale in times of uncertainty and change.
- The shift from a command-and-control leader to an empathetic coach unlocks the potential of the organization.
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