Skills
Customer Experience
Customer Relationship Management
Customer Service
About
Al Martin is the VP of Customer Experience at Forethought, with over 20 years in tech spanning AI, customer support, cybersecurity, and compliance. He’s built and led high-performing teams at startups and global enterprises, always focused on solving real problems for customers. With deep roots in machine learning and a career spent across support, success, and operations, Al brings a practical, people-first approach to CX leadership. He’s passionate about helping teams grow, using data to drive results, and applying AI to make customer experiences smarter and more efficient.
Al Martin
VP of Customer Experience