Anand Subbaraj

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Personalization encourages customers to both return for more service and recommend that service to others. Customers want the attention on them—and they’re willing to walk if they don’t get it.

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By focusing on these KPIs, you can not only optimize your operations, but enhance customer satisfaction, and build stronger, more profitable field service functions.

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Five strategies for accelerating product innovation on strict time and budget constraints.

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How companies can use their mission and values to turn employee experience into a lever for growth.

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Accelerating growth during an impending recession may test your risk tolerance, but it can actually be an opportune time to push the boundaries.

expert panel

Is your team truly benefiting from the current paid-time-off policies in place? In a hybrid work world where place and time flexibilities are a growing priority among current and potential employees, some employers are weighing in on the topic of PTO benefits. While it's important for companies to create work-life balance options and address the needs of their people, department leaders must also have candid conversations with their teams on performance expectations and the amount of time spent away from the office to prevent any business disruption.  Trying to decide on whether to create individual policies or vacation, sick time, and other forms of leave versus offering an all-inclusive unlimited PTO package? Here are 13 details to keep in mind, courtesy of Fast Company Executive Board members.