Do I Qualify?
Barry Fiske's avatarPerson

Barry Fiske

CXO, Global Experience & InnovationMerkle

Boston, MA

Skills

Creative Direction
Experience Design
Digital Strategy

About

I am a senior Experience Transformation Leader and Chief Creative Officer with a passion for helping brands elevate their customer relationships and transform their customer experience through innovative combinations of technology and design. My global creative experience teams deliver Connected Commerce, Product Innovation, Service Design, Performance Marketing and Orchestrated Services to help our clients seize every competitive advantage digital can provide. Over my various executive roles, I have established a track record of building and motivating high-performance teams, driving business growth, elevating a company’s creative reputation, mentoring next generation talent, and piloting cutting-edge innovation. As an advocate for Lean Start-Up and Agile Design Thinking, I believe in the combined power of technology and design to transform people’s lives, create immense value for brands, and solve the world’s biggest problems.

Published content

15 tips for launching a customer loyalty program

expert panel

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ while—and yours. For businesses, loyalty programs are a great way to encourage repeat purchases and strengthen customer relationships. Yet, launching a successful one takes more than offering discounts or points. The best programs are designed with the customer in mind—what they value, how they interact with your brand and what makes them feel genuinely appreciated. To help, 15 members of Fast Company Executive Board discuss what it takes to build a loyalty program that drives not only sales, but genuine customer engagement.

18 ways to navigate business uncertainty in today's marketplace

expert panel

Apply these strategies to balance risks and stability and fortify your team's resilience. Leaders are often tested to their limits in today's rapidly evolving work environment and uncertain economic conditions. However, when challenges do arise, those are the moments when resilient leadership is the most important to inspire teams and ensure organizational survival and confidence. This will positively impact the company's long-term success. Below, 18 leading experts from Fast Company Executive Board weigh in on how to best cultivate resilience in leaders and the teams they manage, no matter what the marketplace looks like today or tomorrow.

20 ways businesses adapt to industry changes without losing momentum

expert panel

When external pressures force internal change, how you respond can either protect or reshape your brand, operations, and client relationships. Every business encounters moments when industry shifts demand a fast, thoughtful response. Whether it’s a regulatory change, market disruption, or evolving client expectations, adapting effectively is rarely straightforward. If you’ve faced this kind of pressure, you know how complex it can be to make operational changes while maintaining trust and continuity. To that end, Fast Company Executive Board members discuss real-world challenges companies have faced and how they’ve adjusted without compromising their brand or service quality.

How is your company adapting to AI?

expert panel

17 lessons on a mind shift in strategy and the future of innovation The implementation of artificial intelligence is here to stay. For most companies, it is redefining their leadership approach to engaging in business and uncovering innovative solutions to assist customers with their pain points like never before. However, business leaders still agree that human insight alongside AI usage is still a key factor in maintaining the proper balance of ethical practices in handling data analysis and compliance updates. Below, 17 leading experts from Fast Company Executive Board each share how the rapid advancement of AI has reshaped their company's business model and what other leaders can learn from it.

15 reasons why working virtually helps companies and teams thrive

expert panel

From RTW mandates to fully remote: Business leaders share their insights on making the change. Employers continue to debate the pros and cons of implementing a mandatory RTW status versus allowing their staff to remain remote on a full-time basis. However, some employees are drawing a line in the sand to protect their ability to maintain work-life balance, daily productivity, and a sense of team morale and connections.  Below, 15  Fast Company Executive Board members discuss why the benefits of transitioning from an on-site company or in-person role to working fully remotely outweigh some of the cons.

What's your go-to method of biz communication at work?

expert panel

19 business leaders debate whether traditional email is outdated, or if it still has its place. With the evolution of today's digitized world, having tools like SMS and MMS text messaging, and various social media platforms at our fingertips, provides instant gratification in communication. But there is a time and space for everything—and that's where email comes in as what some leaders still consider a reliable, professional and safe method to connect.  Below, 19 experts from Fast Company Executive Board weigh in on the relevancy of email communication for business, networking, and personal purposes in 2025.

Company details

Merkle

Company bio

We are a collection of problem solvers, artists, technologists, and passionate, creative minds. We are commerce, customer experience and performance marketing experts. There isn’t an inch of the digital commerce terrain we haven’t explored. For more than two decades, we’ve helped world-class organizations transform and grow their businesses. We bring together exceptional expertise, people passionate about commerce, and proven processes to create a boutique experience at enterprise scale. We are large enough to support multinational organizations and nimble enough to accelerate growth for small and mid-sized businesses.

Industry

Creative design

Area of focus

E-Commerce
Product Design
Service Design

Company size

501 - 1,000