Brad Birnbaum

Brad is an innovator and a trailblazer in creating disruptive enterprise technologies. He has spent more than 25 years as a C level executive and a serial entrepreneur, building companies and solutions for customer service and support. Mission driven and passionate, he believes in leading with purpose and building solutions that solve real world problems. Today, Brad leads Kustomer, a top-rated customer service software company he co-founded which was acquired by Meta in February 2022 and spun back out to operate indepentantly in May 2023. Before founding Kustomer, Brad co-founded Assistly which was acquired by Salesforce and rebranded as Desk.com making it the Salesforce SaaS SMB support solution. Brad began his career by founding eShare Communications while in college. As Chief Technology Officer and Executive Vice President of Product Development at eShare Technologies, he took part in revolutionizing community chat and launching the first chat tool used for customer support. eShare was later sold to Melita International where he continued his role as CTO for the larger entity which rebranded as eShare Communications. Brad held executive roles at Divine Interventures, eAssist and Talisma all the while focusing on improving customer support for enterprise companies. Additionally, Brad led the community chat team at AOL and was CTO for Airtime. Brad contributes regularly to Forbes where he writes about trends that affect the customer service industry today. He has served as a Justice Louis Brandeis Scholar at Brandeis University and a Simon's fellow at the State University of New York at Stony Brook, where he conducted advanced organo-metallic research in chemistry. Birnbaum holds a Bachelor of Science degree in Information Systems from the State University of New York at Stony Brook.