Eric Schurke

Member Since 2021

Eric Schurke

CEO North America

Moneypenny

Atlanta Area

As CEO of the Moneypenny Group in North America, I am excited to be leading a company which has, at its heart a unique culture of trust and entrepreneurship, in its mission to deliver tailor made specialist communication solutions to its clients . My role involves working with our people across our global organisation (Moneypenny, VoiceNation & Ninja Number) to grow the business further in line with this ethos and by supporting our clients businesses and their unique requirements. I was delighted with our Group’s response to the 2020 pandemic; where we demonstrated resilience, empathy and technical innovation to support our clients and our people, delivering business continuity and trust in a time of change. This is testament to our values of always moving and always listening. My focus as CEO is in ensuring that this culture and cutting edge communication technology remains at the heart of everything we do in North America supporting both our people and business to be the very best that they can be.


SKILLS

  • Workforce Management
  • Project Management
  • Team Leadership

RECENT CONTENT

January 13th, 2022

16 signs of a toxic work environment (and how to address the root issue)

Negativity on the job leads to critical issues for leadership and their staff members.

December 21st, 2021

15 mental health tips to help leaders cope under pressure

Being a leader can be mentally and emotionally taxing, so it's important to prioritize wellness and self-care as a manager.

December 16th, 2021

Want to improve your customer experience? Go for these 15 'low-hanging fruits'

Making simple but effective changes to your customer experience can make a huge difference in how your brand is perceived.

December 3rd, 2021

15 smart strategies for setting clear employee expectations

Clear expectations are essential for managers to get the results they want while empowering employees to do their best work.


COMPANY INFO

Moneypenny

Moneypenny handles outsourced phone calls, live chat and digital communications for thousands of different companies and helps businesses earn new and retain existing customers by offering a customized suite of inbound call, live chat, and customer contact services. From a state-of-the-art facility in Charleston, Atlanta and the United Kingdom, Moneypenny manages more than 20 million calls, chats, text messages, and emails for more than 21,000 clients annually. Started as a family business in 2000, Moneypenny has grown to 1,000 employees globally. Their industry-leading technology and scalable solutions make Moneypenny the right fit for businesses of all shapes and sizes. The Moneypenny family also includes award winning VoiceNation and NinjaNumber based in Atlanta, Georgia and was recently recognized in the Inc 500 America’s Fastest Growing Private Companies


AREA OF FOCUS

  • Calls
  • Chats
  • Virtual Receptionist

INDUSTRY

Technology