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Eric Schurke

VP Moneypenny, North AmericaMoneypenny

Atlanta, GA

Member Since May 2021

Skills

Workforce Management
Project Management
Team Leadership

About

As VP of the Moneypenny Group in North America, I am excited to be leading a company which has, at its heart a unique culture of trust and entrepreneurship, in its mission to deliver tailor made specialist communication solutions to its clients . My role involves working with our people across our global organisation (Moneypenny, VoiceNation & Ninja Number) to grow the business further in line with this ethos and by supporting our clients businesses and their unique requirements. I was delighted with our Group’s response to the 2020 pandemic; where we demonstrated resilience, empathy and technical innovation to support our clients and our people, delivering business continuity and trust in a time of change. This is testament to our values of always moving and always listening. My focus as CEO is in ensuring that this culture and cutting edge communication technology remains at the heart of everything we do in North America supporting both our people and business to be the very best that they can be.

Published content

Outsourcing effectively in 2024 and beyond

article

Outsourcing is a strategic tool for any business looking to thrive in 2024 and beyond.

Career fair strategies that will pique a job seeker's interest

expert panel

Having a hard time finding potential new hires? Here are 18 methods for you to try at your next event. In a picky job market, the right career fair at the right time can be a win-win situation for the potential employer and the job seeker alike. It can cost a company a lot of money, however, if they are not focused on the right candidates who can fill their company's needs—right now.  But hiring managers should not solely rely on resume history—or if a candidate meets all 10 "job requirements"—as it's also crucial for the recruiter to find the right cultural fit and a team player who can help a department and company thrive in the long term. If you are scheduled to attend a career fair or networking event in the coming weeks or months, below, Fast Company Executive Board members each share one tip for leaders who want to attract the right new hires to work with.

How do you produce your best work?

expert panel

Business leaders discuss which type of business atmosphere fuels their drive and creativity.  Since the COVID-19 pandemic began—and now in the new normal as it continues to be a part of our everyday lives—there has been plenty of debate between company leaders and their employees concerning return-to-work policies vs. hybrid or remote work.  However, it's not just about where you work best, sometimes it's also about how and when you are able to thrive the most and in certain situations. That doesn't necessarily correlate with the physical space. It can also have to do with the people you engage with on a daily basis, the trust (or distrust) you have in leadership, psychological safety, and the opportunities (or lack of) to take on new assignments with the encouragement and ability to advance your professional career. Below, 13 Fast Company Executive Board members weigh in on what types of work environments help them produce the best work and why they think that is. 

13 ways company leaders are elevating their brands’ authenticity

expert panel

If you want to promote authenticity, living your brand's truth starts from within. Becoming a standout business in the industry doesn't just happen overnight. It may take years to build the trust and loyalty that you've sought from potential clients and customers. But before you try to convince people on the outside why they should buy into your brand of products or services, it's also smart to get your internal team on board with the company's core values and mission you want them to embrace. Once you create a solid connection with the stakeholders on your team, they'll be empowered to promote your company as brand ambassadors.  Below, 13 Fast Company Executive Board members share their secrets to exhibiting brand authenticity and remaining true to your core values across the company—providing customers with a great first impression of what the organization truly stands for day to day.

Giving everyone a voice

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True diversity and inclusion is less about ticking boxes, and more about accepting that we are all unique and able to bring something to the table.

13 essential talents to look for in your next round of hires

expert panel

Do your team members possess these key characteristics?   The key to maintaining longevity in business is to hire the right people who can best represent your company and its core values. Whether it's someone who is excellent at forecasting what leadership should be focusing on for the future or an employee who does a great job keeping the team morale elevated with their high energy and daily motivation, staff members can make or break the company's long-term success.  Here, 13 Fast Company Executive Board members explore the type of talent and characteristics that are essential for leaders to bring on board to manage their company's operations and achieve growth objectives effectively.

Company details

Moneypenny

Company bio

Moneypenny and VoiceNation are America’s best virtual receptionist & phone answering providers. For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions. Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US.

Industry

Technology

Area of focus

Calls
Chats
Virtual Receptionist

Company size

1,001 - 5,000