Member Since 2021
As VP of the Moneypenny Group in North America, I am excited to be leading a company which has, at its heart a unique culture of trust and entrepreneurship, in its mission to deliver tailor made specialist communication solutions to its clients . My role involves working with our people across our global organisation (Moneypenny, VoiceNation & Ninja Number) to grow the business further in line with this ethos and by supporting our clients businesses and their unique requirements. I was delighted with our Group’s response to the 2020 pandemic; where we demonstrated resilience, empathy and technical innovation to support our clients and our people, delivering business continuity and trust in a time of change. This is testament to our values of always moving and always listening. My focus as CEO is in ensuring that this culture and cutting edge communication technology remains at the heart of everything we do in North America supporting both our people and business to be the very best that they can be.
The world is always turning, business is always evolving, and happy people make the world go round.
Apply these strategies to enhance your team's performance levels and standards.
By doing better with your data, you ensure a cycle of sustainable working practice and growth.
Are you meeting your clients where they're at to help them reach their ultimate goals?
Living up to their own set of standards enables managers to increase credibility, mutual respect, trust, and engagement with their teams.
Here's how department leaders are breaking the conversation barriers to improve their team relationships.
Consumer psychology 101: Apply these engagement strategies to your sales funnel process.
Here's how a CGI-AI-powered assistant can free up staff time and enable a smoother client journey.
In connecting with, nurturing, and inspiring your people, you can generate a positive and long-lasting legacy far beyond your tenure.
Implement the following strategies to form better alliances for your products and services.
The rate of innovation is only going to increase exponentially.
People are the biggest asset in any organization, and they should be treated like the celebrities they are.
No matter what kind of day or week you're having, there are some simple ways to keep your energy and performance high at work.
An office celebration (once it's safe for large groups to gather in person again) can be seen as an investment into a company's future, adding value long after the last taxi home.
Negativity on the job leads to critical issues for leadership and their staff members.
Being a leader can be mentally and emotionally taxing, so it's important to prioritize wellness and self-care as a manager.
Making simple but effective changes to your customer experience can make a huge difference in how your brand is perceived.
Clear expectations are essential for managers to get the results they want while empowering employees to do their best work.
Putting sustainability into practice is about engagement.
When it comes to getting the word out about your business, your own online reputation can be a boon—if you manage it carefully.
It all comes down to communication.
Building a successful brand is all about creating and engaging a community around your business.
Not only does an agile ethos save time and effort, but it also inspires, engages, and motivates people to work at their full potential.
You’ve caught the attention of a new prospect—now you need to convince them you can really deliver what you’re promising.
Feeling like you don’t belong in the position you’ve achieved in your professional life can have a negative impact on your mental and emotional well-being, but there are ways to boost your confidence in your intrinsic abilities and qualifications.
Today’s consumers want to engage with the human beings behind a brand, not faceless corporations.
Never treat customers like a number or a one-off transaction. Care for them not with an agenda, but with an officer of genuine support.
New entrepreneurs often approach their hoped-for mentors first, but successful industry leaders can and should proactively reach out to help the next generation of professionals, leaders, and business owners.
A culture of adaptability has helped many organizations not only survive but thrive through the challenges of the past year and will set them up for future success.
Moneypenny handles outsourced phone calls, live chat and digital communications for thousands of different companies and helps businesses earn new and retain existing customers by offering a customized suite of inbound call, live chat, and customer contact services. From a state-of-the-art facility in Charleston, Atlanta and the United Kingdom, Moneypenny manages more than 20 million calls, chats, text messages, and emails for more than 21,000 clients annually. Started as a family business in 2000, Moneypenny has grown to 1,000 employees globally. Their industry-leading technology and scalable solutions make Moneypenny the right fit for businesses of all shapes and sizes. The Moneypenny family also includes award winning VoiceNation and NinjaNumber based in Atlanta, Georgia and was recently recognized in the Inc 500 America’s Fastest Growing Private Companies