VP Moneypenny, North AmericaMoneypenny
Member Since May 2021
As VP of the Moneypenny Group in North America, I am excited to be leading a company which has, at its heart a unique culture of trust and entrepreneurship, in its mission to deliver tailor made specialist communication solutions to its clients . My role involves working with our people across our global organisation (Moneypenny, VoiceNation & Ninja Number) to grow the business further in line with this ethos and by supporting our clients businesses and their unique requirements. I was delighted with our Group’s response to the 2020 pandemic; where we demonstrated resilience, empathy and technical innovation to support our clients and our people, delivering business continuity and trust in a time of change. This is testament to our values of always moving and always listening. My focus as CEO is in ensuring that this culture and cutting edge communication technology remains at the heart of everything we do in North America supporting both our people and business to be the very best that they can be.
If you want to promote authenticity, living your brand's truth starts from within. Becoming a standout business in the industry doesn't just happen overnight. It may take years to build the trust and loyalty that you've sought from potential clients and customers. But before you try to convince people on the outside why they should buy into your brand of products or services, it's also smart to get your internal team on board with the company's core values and mission you want them to embrace. Once you create a solid connection with the stakeholders on your team, they'll be empowered to promote your company as brand ambassadors. Below, 13 Fast Company Executive Board members share their secrets to exhibiting brand authenticity and remaining true to your core values across the company—providing customers with a great first impression of what the organization truly stands for day to day.
Do your team members possess these key characteristics? The key to maintaining longevity in business is to hire the right people who can best represent your company and its core values. Whether it's someone who is excellent at forecasting what leadership should be focusing on for the future or an employee who does a great job keeping the team morale elevated with their high energy and daily motivation, staff members can make or break the company's long-term success. Here, 13 Fast Company Executive Board members explore the type of talent and characteristics that are essential for leaders to bring on board to manage their company's operations and achieve growth objectives effectively.
Apr 11, 2023
Preparing adequately for a team collaboration and brainstorming session is essential to ensure that everyone is on the same page and that the session is productive. Collaboration and brainstorming are critical components of many successful projects. However, they can be challenging to execute effectively. Below, a panel of Fast Company Executive Board members offers some tips to help you prepare for a team collaboration and brainstorming session that can lead to more successful outcomes. Whether you're working on a project with colleagues or leading a team, these tips can help you get the most out of your collaboration and brainstorming sessions.
In today's hyper-connected world, it's easy for criticisms and negative comments to spread like wildfire, potentially damaging your reputation and credibility. Being a company leader who is also a public speaker or author of books and articles comes with its own set of challenges. One of the biggest challenges is dealing with public scrutiny, especially when someone doesn't agree with your professional viewpoint or is upset about what you said. To help leaders face this situation head-on, a group of Fast Company Executive Board members explores some strategies for handling public scrutiny and saving face when dealing with criticism or backlash. Whether you're a seasoned public speaker or a new author, these tips can help you navigate the rough waters of public scrutiny and emerge stronger and more successful.
The world is always turning, business is always evolving, and happy people make the world go round.
Moneypenny handles outsourced phone calls, live chat and digital communications for thousands of different companies and helps businesses earn new and retain existing customers by offering a customized suite of inbound call, live chat, and customer contact services. From a state-of-the-art facility in Charleston, Atlanta and the United Kingdom, Moneypenny manages more than 20 million calls, chats, text messages, and emails for more than 21,000 clients annually. Started as a family business in 2000, Moneypenny has grown to 1,000 employees globally. Their industry-leading technology and scalable solutions make Moneypenny the right fit for businesses of all shapes and sizes. The Moneypenny family also includes award winning VoiceNation and NinjaNumber based in Atlanta, Georgia and was recently recognized in the Inc 500 America’s Fastest Growing Private Companies