Member Since 2021
Eric Schurke
Moneypenny
Atlanta Area
As VP of the Moneypenny Group in North America, I am excited to be leading a company which has, at its heart a unique culture of trust and entrepreneurship, in its mission to deliver tailor made specialist communication solutions to its clients . My role involves working with our people across our global organisation (Moneypenny, VoiceNation & Ninja Number) to grow the business further in line with this ethos and by supporting our clients businesses and their unique requirements. I was delighted with our Group’s response to the 2020 pandemic; where we demonstrated resilience, empathy and technical innovation to support our clients and our people, delivering business continuity and trust in a time of change. This is testament to our values of always moving and always listening. My focus as CEO is in ensuring that this culture and cutting edge communication technology remains at the heart of everything we do in North America supporting both our people and business to be the very best that they can be.
SKILLS
- Workforce Management
- Project Management
- Team Leadership
RECENT CONTENT
March 7th, 2023
5 ways to ensure you keep hold of your people: Why employees stay
The world is always turning, business is always evolving, and happy people make the world go round.
January 9th, 2023
16 ways leaders can set achievable expectations for their team to grow
Apply these strategies to enhance your team's performance levels and standards.
September 14th, 2022
Data analytics: Why knowing better means you can do better
By doing better with your data, you ensure a cycle of sustainable working practice and growth.
August 31st, 2022
10 factors to consider when assessing the customer journey
Are you meeting your clients where they're at to help them reach their ultimate goals?
August 26th, 2022
Avoid these 16 bad habits that can damage a leader's influence
Living up to their own set of standards enables managers to increase credibility, mutual respect, trust, and engagement with their teams.
August 12th, 2022
13 'hacks' to bridge the communication gap at work
Here's how department leaders are breaking the conversation barriers to improve their team relationships.
July 22nd, 2022
15 ways to gauge a prospective client's buying behavior
Consumer psychology 101: Apply these engagement strategies to your sales funnel process.
July 19th, 2022
10 reasons why business leaders are still using chatbots
Here's how a CGI-AI-powered assistant can free up staff time and enable a smoother client journey.
July 6th, 2022
How to leave a leadership legacy
In connecting with, nurturing, and inspiring your people, you can generate a positive and long-lasting legacy far beyond your tenure.
June 6th, 2022
13 ways business leaders get the most out of customer relations
Implement the following strategies to form better alliances for your products and services.
May 24th, 2022
Workplaces are only going to get smarter... way smarter
The rate of innovation is only going to increase exponentially.
April 19th, 2022
Changing the culture: Making mental health an organizational priority
People are the biggest asset in any organization, and they should be treated like the celebrities they are.
March 16th, 2022
Here's how to maintain your 'peak performance mode' all week
No matter what kind of day or week you're having, there are some simple ways to keep your energy and performance high at work.
February 1st, 2022
The power of the office gathering
An office celebration (once it's safe for large groups to gather in person again) can be seen as an investment into a company's future, adding value long after the last taxi home.
January 13th, 2022
16 signs of a toxic work environment (and how to address the root issue)
Negativity on the job leads to critical issues for leadership and their staff members.
December 21st, 2021
15 mental health tips to help leaders cope under pressure
Being a leader can be mentally and emotionally taxing, so it's important to prioritize wellness and self-care as a manager.
December 16th, 2021
Want to improve your customer experience? Go for these 15 'low-hanging fruits'
Making simple but effective changes to your customer experience can make a huge difference in how your brand is perceived.
December 3rd, 2021
15 smart strategies for setting clear employee expectations
Clear expectations are essential for managers to get the results they want while empowering employees to do their best work.
November 29th, 2021
The triple bottom line
Putting sustainability into practice is about engagement.
October 18th, 2021
15 ways a CEO can build a personal online reputation that boosts their business
When it comes to getting the word out about your business, your own online reputation can be a boon—if you manage it carefully.
September 16th, 2021
Staying connected in a hybrid world
It all comes down to communication.
August 27th, 2021
Want a following of loyal fans? 15 ways to build an engaging customer community
Building a successful brand is all about creating and engaging a community around your business.
August 13th, 2021
Make flexibility your superpower
Not only does an agile ethos save time and effort, but it also inspires, engages, and motivates people to work at their full potential.
August 2nd, 2021
15 ways to close the “credibility gap” with potential clients or customers
You’ve caught the attention of a new prospect—now you need to convince them you can really deliver what you’re promising.
July 28th, 2021
Struggling with impostor syndrome? 16 effective ways to combat it
Feeling like you don’t belong in the position you’ve achieved in your professional life can have a negative impact on your mental and emotional well-being, but there are ways to boost your confidence in your intrinsic abilities and qualifications.
July 22nd, 2021
16 ways businesses can "humanize" their brands (no matter what they sell)
Today’s consumers want to engage with the human beings behind a brand, not faceless corporations.
June 25th, 2021
The power of love: Three ways to turn customers into ambassadors
Never treat customers like a number or a one-off transaction. Care for them not with an agenda, but with an officer of genuine support.
June 23rd, 2021
15 ways successful entrepreneurs can support the next generation
New entrepreneurs often approach their hoped-for mentors first, but successful industry leaders can and should proactively reach out to help the next generation of professionals, leaders, and business owners.
June 16th, 2021
15 practical ways to build a culture of adaptability in your organization
A culture of adaptability has helped many organizations not only survive but thrive through the challenges of the past year and will set them up for future success.
COMPANY INFO
Moneypenny
Moneypenny handles outsourced phone calls, live chat and digital communications for thousands of different companies and helps businesses earn new and retain existing customers by offering a customized suite of inbound call, live chat, and customer contact services. From a state-of-the-art facility in Charleston, Atlanta and the United Kingdom, Moneypenny manages more than 20 million calls, chats, text messages, and emails for more than 21,000 clients annually. Started as a family business in 2000, Moneypenny has grown to 1,000 employees globally. Their industry-leading technology and scalable solutions make Moneypenny the right fit for businesses of all shapes and sizes. The Moneypenny family also includes award winning VoiceNation and NinjaNumber based in Atlanta, Georgia and was recently recognized in the Inc 500 America’s Fastest Growing Private Companies
AREA OF FOCUS
- Calls
- Chats
- Virtual Receptionist
INDUSTRY
Technology