Skills
About
As VP of the Moneypenny in North America, I am excited to be leading a company which has, at its heart a unique culture of trust and entrepreneurship, in its mission to deliver tailor made specialist communication solutions to its clients. My role involves working with our people across our global organisation (Moneypenny, VoiceNation & Ninja Number) to grow the business further in line with this ethos and by supporting our clients businesses and their unique requirements. I was delighted with our Group’s response to the 2020 pandemic; where we demonstrated resilience, empathy and technical innovation to support our clients and our people, delivering business continuity and trust in a time of change. This is testament to our values of always moving and always listening. My focus is on ensuring that this culture and cutting edge communication technology remains at the heart of everything we do in North America supporting both our people and business to be the very best that they can be.

Eric Schurke
Published content

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Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people first will always make a difference.

expert panel
Learn how to build strong, effective partnerships with virtual assistant agencies to support your business’s long-term growth. As the demand for virtual assistants grows, many companies are turning to VA agencies to access skilled support without the overhead of traditional hiring. However, building a strong, effective partnership with these agencies requires work beyond just hiring the first service provider you find. To help leaders establish the right foundation, Fast Company Executive Board members share their best practices for partnering with a virtual assistant agency. Their insights offer practical strategies to encourage clear communication, align expectations, and create a productive relationship that supports your business’s growth.

expert panel
Digital and physical clutter can quietly derail focus and productivity. This season, take some time to "spring clean" your work environment. From outdated tools to bloated workflows, the buildup of unnecessary tasks and information can make it harder to prioritize what really moves the business forward. A thorough, thoughtful spring cleaning routine helps leaders streamline operations, sharpen team focus, and create space for more intentional, high-impact work. Below, 18 members of Fast Company Executive Board share some must-do spring cleaning tasks for the workplace. From cleaning up your tech stack to auditing your workflows, these activities can set your business up for success for the rest of the year.

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Feb 3, 2025
Personalization is becoming a necessity, and businesses that create unique and memorable experiences will lead the way.

expert panel
If staff members are unhappy and burnout, lean into these expert strategies to increase their morale and strengthen team relations. Employee workplace winter blues are more common than not—especially after the holiday season ends and spring seems so far off. But if employee disengagement continues to linger, or workflow patterns are lagging, there may be more going on than meets the eye that a leader must address. Employee wellness should actually begin from the top down, with leadership teams demonstrating their commitment to improving the entire organization's culture. To encourage a positive mindset and regain trust, 20 Fast Company Executive Board members each share a strategy to promote employee wellness and reduce absenteeism on the job.

expert panel
Choose the best tools and technologies for driving your company’s growth and operational efficiency with the help of expert-endorsed strategies. Having the right tools and technologies can help your company grow and increase its operational efficiency. However, when choosing solutions, the number of options can be overwhelming. To help you make an informed decision, 20 members of Fast Company Executive Board share their top strategies for evaluating tools and technologies. With these tips, you can assess and select tools that best streamline your operations and foster sustainable growth.
Company details
Moneypenny
Company bio
Moneypenny is a leading 24/7 provider of personalized answering services, live chat and customer contact solutions. For more than 20 years, the company has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. The Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US.