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Jacob Orrin

COO & Co-founderMerit

Sunnyvale, CA

Member Since September 2023


Change Management
Sales Management
Team Leadership


I am a serial entrepreneur who thrives on bringing companies to life. Currently, I hold the position of COO and co-founder at Merit, a company that is dedicated to transforming large-scale government programs. My greatest joy comes from changing the lives of people in America; examples of this include responding to hurricanes in less than 48 hours or making it possible for families to support their children through statewide educational enrichment programs. At Merit, we deliver in just 8 weeks what would normally take 24 months (or never actually come to fruition), providing operational excellence for a growing network of 3,000+ organizations. One of my greatest sources of pride is my team’s commitment to our partners, achieving a 95% satisfaction score. Throughout my career, I have founded and grown other companies, including Quixey, where I secured major distribution partnerships with Microsoft, Nokia, and Vodafone. My expertise is in accelerating business growth that no one has thought possible by leading results-oriented sales, operational excellence, strategic marketing, and human resources. I bring an intense focus on execution while fostering a spirited culture of teamwork. Beyond my professional endeavors, I am a committed father of four, balancing the demands of both work and family life. With a nimble skill set, I am equally comfortable navigating boardroom meetings and playgrounds.

Published content

10 ways to empower team creativity that will help a company grow

expert panel

Be willing to keep less timely ideas on your radar for future consideration. As a manager, you're responsible for leading a team that can help the company thrive. That is why it's necessary to foster a work culture where everyone's voice matters and they feel heard. If you are seeking team feedback on innovation and new ideas to move the business forward, it can be hard at times to decide which ideas have potential and which ones deserve your attention and should be tested.  Below, 10 members from Fast Company Executive Board share their best strategy for implementing their team's ideas diplomatically and in a timely manner.

Being an excellent partner to government agencies


Six tips for working with government agencies to help improve your community.

12 reasons why exit interviews benefit employers and staff

expert panel

To avoid rising employee turnover rates, address your company's weaknesses head-on. If your company is having trouble holding on to some of its best talent in the workforce, then there may be a serious communication gap or issue that needs to be addressed regarding your work culture and a staff that may be feeling dissatisfied or misinformed about what they originally signed up for. Establishing a regular open-door policy that fosters psychological safety for employees to express their interests, career aspirations, or concerns about the organization's business practices is a first step. Proactively seeking feedback from current and outgoing employees is the smartest way to rebuild employee morale and strengthen team relationships. Here, 12 Fast Company Executive Board members weigh in on the exit interview process. They discuss how gathering feedback and analyzing turnover data are helping their companies identify trends and areas in need of improvement.

Everything we want to do requires workers we don’t have


To actually achieve everything the U.S. wants to, we are going to have to train hundreds of thousands of skilled tradespeople—and we’re going to have to do so now. 

Career fair strategies that will pique a job seeker's interest

expert panel

Having a hard time finding potential new hires? Here are 18 methods for you to try at your next event. In a picky job market, the right career fair at the right time can be a win-win situation for the potential employer and the job seeker alike. It can cost a company a lot of money, however, if they are not focused on the right candidates who can fill their company's needs—right now.  But hiring managers should not solely rely on resume history—or if a candidate meets all 10 "job requirements"—as it's also crucial for the recruiter to find the right cultural fit and a team player who can help a department and company thrive in the long term. If you are scheduled to attend a career fair or networking event in the coming weeks or months, below, Fast Company Executive Board members each share one tip for leaders who want to attract the right new hires to work with.

Company details


Company bio

Merit’s Software with a Service (SwaS) transforms large-scale government programs in weeks rather than years, contributing to a 95% customer satisfaction score. Our combined approach of technology and boots-on-the-ground support simplifies life-saving emergency response and recovery, initiatives to revitalize the workforce and connect people to quality jobs, and eligibility qualification for direct-to-beneficiary programs, including multi-million-dollar education grants in over 20 states. The Merit platform provides secure access and real-time verification for licenses, credentials, and eligibility status. A proud GovTech 100 company, Merit is venture-backed by firms such as Andreessen Horowitz, corporations including Experian, and family investors. Working at Merit We’re a team of mission-driven people who care about using technology to create more opportunities for people to thrive. If you have the same passion to make a difference, we’d love to meet you.



Area of focus

Digital credentials
Verified Identity
Volunteer Services

Company size

51 - 200