John Mazur
CEO
Published content
article
Net Promoter Scores are dead—here’s a better way to understand what your customers think
Sep 5, 2025
NPS has fundamental limitations. There are now better ways to learn what your customers really think.
article
With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.
article
How the fastest growing brands are using data to strike the perfect vibe across locations
Mar 5, 2025
Can businesses quantify the ROI of a vibe? Here's how to use data to hone your vibe to perfection.
Company details
Chatmeter
Company bio
Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening.