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Karen Budell

Chief Marketing OfficerTotango

San Jose, CA

Member Since February 2023

Skills

B2B Marketing
Brand Building
Customer Experience

About

Karen Budell is the Chief Marketing Officer at Totango, the industry-leading customer success platform, where she leads brand and content, events, growth marketing, product marketing, and sales enablement. Budell is an active member of CHIEF and serves on the Dean’s Board of Advisors at Quinlan School of Business at Loyola University Chicago. Budell previously worked at Momentive (MNTV), the maker of SurveyMonkey, where she served as Vice President, Brand Marketing. Previous to this, Budell spent nearly four years at Google where she worked on YouTube Ads and was a pivotal member of the Google Marketing Platform launch team.

Published content

19 ways to enhance your personal and professional brand

expert panel

When it comes to brand marketing, elevating your authentic story as an individual is just as important as company branding. For the past decade or longer, the term "brand marketing" has taken on a life of its own. People now realize that it's not just about a material product or service; "brand marketing" is also tied directly to the individual who is trying to launch or further themselves in the marketplace overall, and not just with any particular company affiliation. In an unstable economy with massive layoffs, it's all about the person and the next steps they want to take in life—especially as it relates to their personal passion, mission, and goals. Here, 19 Fast Company Executive Board members each share their advice with individuals who aspire to elevate their personal and professional branding to become a powerful thought leader who creates and delivers highly impactful, memorable presentations through the stories they share with others—during the workday or after hours.

Takeaways from my first year leading a customer advisory board

article

Making CABs invaluable for both a company and its members demands constant refinement and a collaborative effort. Here's what we’re using to propel our CAB forward.

20 innovative ways companies can contribute to their communities

expert panel

Modern companies should think beyond traditional philanthropic efforts and find ways to make a real difference for the people they serve. As consumers become more focused on brands that practice corporate social responsibility, more and more companies are finding impactful ways to make a positive mark on their local communities. Forward-thinking businesses are spearheading work programs, offering financial assistance, and nurturing entrepreneurial talents in their neighborhoods. Here, Fast Company Executive Board members discuss the strategies companies can adopt to contribute to their local communities in an impactful way. Follow their recommendations to create a lasting and meaningful change in your community beyond your bottom line.

Destination C-suite: Why CS leaders should partner with CMOs during their journey to the executive table

article

By working together, CS executives and CMOs can deliver an exceptional customer experience and make a customer-centric C-suite.

12 ways to get your company noticed at the next annual conference

expert panel

Applying the "show, don't tell" method in today's digital world can work wonders if you want to build your sales pipeline. When your sales and marketing team members are gearing up to promote your organization at a yearly in-person or hybrid-remote industry convention—in the new normal, it's always important to figure out the best strategy to effectively rise above the competitive noise and capture the attention of your target audience. So, how can company leaders elevate learning opportunities for current and potential customers to gather and retain information about their business products and services in the most efficient way? Below, 12 Fast Company Executive Board members share tips to keep consumers engaged and interested in what your brand has to offer, showing them why they should stick around to hear more and possibly give it a chance rather than moving on to another vendor.

Is now the time to expand your current products and services?

expert panel

Business leaders share their thoughts on how to build your business the right way. Oftentimes, when business begins to pick up the pace and executives are able to maintain positive outcomes on their bottom line objectives, quarter over quarter, there's a sudden temptation to push the brand of products further to improve or expand upon its current offerings.   But depending on the economic climate in the overall industry, sometimes it's worth treading lightly and putting on the brakes to take your time and conduct further research before getting too far in over your head. Here, eight Fast Company Executive Board members offer one tip for brand leaders to carefully evaluate their existing products or services and identify opportunities for improvement or expansion.

Company details

Totango

Company bio

Totango is the industry’s only Composable Customer Success Platform, built on a modular foundation with embedded best practices to meet you where you are today and grow with you as your business needs change. Totango is quick to implement and integrate, fast to value, and efficient to own and operate. Many of the world’s fast-growing businesses and well-established software giants, including Tyler Technologies, Schneider Electric, and Aircall, use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to increase net revenue retention and drive productivity within their organization.

Industry

Technology

Area of focus

Enterprise Software
B2B
Subscription Service

Company size

51 - 200