Skills
About
With over 17 years of experience in the financial and healthcare sectors, I am a seasoned executive, investor, and business builder. I currently lead the Business Banking division at Citizens, one of the nation's oldest and largest financial institutions, where I oversee the strategy, operations, and growth of our commercial banking products and services for small and medium-sized businesses across the country. I am also passionate about supporting and mentoring emerging entrepreneurs and innovators in the healthcare, fin-tech, and other related industries. I invest in and advise early-stage companies and founders, leveraging my expertise in corporate finance, capital markets, and investing to help them create and scale solutions that address the challenges and opportunities in the banking and healthcare sectors. My mission is to use my skills and experience to make a positive impact on the economy, society, and environment.
Mark Valentino
Published content
expert panel
Your brand's reputation doesn't have to waver just because the market does. In an unpredictable market, your brand’s reputation can feel simultaneously more fragile and more important than ever. A single misstep, a poorly handled crisis, or a lack of clear communication can erode trust faster than it’s built. To help you avoid a PR crisis, 20 Fast Company Executive Board members share their best practices for managing brand reputation. Follow their advice to strengthen and protect your brand, no matter the external circumstances.
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Businesses facing persistent workforce gaps must adopt smarter, more adaptive strategies to stay competitive. Hiring freezes. Burned-out teams. Critical roles left unfilled for months. Labor shortages are forcing business owners to rethink how work gets done—and fast. Some are turning to automation while others are reshaping roles or tapping into overlooked talent sources. What they share is a willingness to act decisively and restructure for impact. To help you find your edge, 16 Fast Company Executive Board members reveal the strategies that are helping them close workforce gaps and keep momentum strong.
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To thrive through disruption, leaders must develop cultures grounded in trust, communication, and purpose. Uncertainty is inevitable in today’s business landscape, thanks to economic volatility, leadership changes, and global disruptions. But while instability can rattle even the strongest organizations, resilient cultures rise above the noise. The foundation for resilience is laid long before a crisis hits through clear values, transparent leadership, and strong interpersonal trust. To understand how today’s executives create adaptable, cohesive, and confident teams in unpredictable times, 20 Fast Company Executive Board members share their top strategies for cultivating resilience across their organizations.
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To build long-term loyalty and relevance, brands must evolve with their customers and stay aligned with their expectations. Customer expectations are constantly changing, and the most successful brands are proactive enough to anticipate them. Sales growth in the modern age is all about forging stronger relationships, building trust, and creating value at every stage of the customer journey. From real-time feedback loops to thought leadership and adaptive storytelling, business leaders are finding new ways to grow in sync with the people they serve. To that end, 17 members of the Fast Company Executive Board share the most effective practices they’ve used to evolve alongside their customers and strengthen long-term loyalty.
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When it comes to social media engagement, what matters most is creating the kind of connection people want to respond to. As social media platforms evolve, brands aren’t just posting to be seen; they also want to connect more meaningfully with their audiences. Engagement now hinges less on polish and more on presence, personality, and participation. Rather than pushing one-sided content, the most effective strategies invite people in, spark conversation, and create space for genuine interaction. To that end, 17 Fast Company Executive Board members share creative ways to drive social media engagement and why these approaches are so effective.
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Recent economic and technological trends threaten seasonal business owners with new cash flow management challenges, which are especially prevalent when business profits/revenues fund the owner's personal finances.
Company details
Citizens
Company bio
Citizens Financial Group, Inc. is one of the United States' oldest and largest financial institutions, with a history dating back to 1828. Headquartered in Providence, Rhode Island, Citizens offers a comprehensive range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations, and institutions.