Monica Landers

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I believe it’s much more likely that AI will emerge as a collaborator, rather than a competitor in the creative space.

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For many, AI is the new boogeyman.

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Mentoring is now a true team sport.

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Gauging engagement can be difficult when you’re meeting remotely, so it’s even more important to keep an eye out for telling signs of distraction. When the COVID-19 pandemic turned our homes into offices and classrooms, it also ushered in the era of video meetings. While the ability to meet remotely via Zoom and other applications enabled businesses and schools to function in difficult times, it hasn't always been an easy adjustment. When you're meeting with colleagues, clients, or students via a video call, it comes with unique challenges—including effectively "reading the room." When you're leading a video meeting, it’s can be hard to get a sense of how engaged participants are. You can't see everyone at once, and you can't hear the signals of straying attention, such as shuffling feet, creaking furniture, and sighs. Participants are often more reluctant to speak during remote meetings, and it's easier for them to quietly multitask. And presenters can't control the distractions that might pop up in participants' individual meeting spaces. Because of all this, it's important for those who frequently lead video meetings or presentations to be aware of the ways in which participants might be signaling their engagement (or lack of engagement). To help, nine members of Fast Company Executive Board share some audience cues to watch for in your upcoming video meetings.

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To achieve lasting success, company owners and leaders must learn how to establish long-term relationships with customers. As a business owner, you want every interaction customers or clients have with your business to be a positive one. While most successful businesses develop policies and procedures to try to ensure stellar service, building outstanding customer relations doesn’t stop there. Leaders can’t simply assume that the services and support they’ve developed are exceeding customer expectations. To know for sure, you have to go straight to the horse’s mouth—you have to not only listen to what your customers say to and about you but also track to see if they continue to choose your business in the future. While you may not be able to ask each of your customers personally for their opinion of your company, there are metrics you can monitor to ensure you’re on the right track when it comes to offering outstanding customer service. Below, 12 leaders from Fast Company Executive Board share the metrics their organizations track to help them develop long-lasting relationships and a strong community of fans around their brand.

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New entrepreneurs often approach their hoped-for mentors first, but successful industry leaders can and should proactively reach out to help the next generation of professionals, leaders, and business owners. Often, new and young entrepreneurs are advised to seek out a mentor. Their eagerness to learn and humility when asking for help can be a huge asset in their entrepreneurial journey. However, they shouldn’t always have to do the leg work to forge a successful mentorship. Rather than waiting for an up-and-coming professional or budding entrepreneur to contact them, established business owners and leaders can be proactive and give the next generation a leg up by sharing their experiences, insights, and assistance. There are several opportunities for successful leaders to pay it forward, and it doesn’t have to be through one-to-one mentorship (although that can provide amazing insights and opportunities for both parties). Whatever the time commitment they’re able to give, leaders can and should find ways to help the next generation as they begin their journey. Below, 15 members of Fast Company Executive Board share ways to do just that.