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Erin Fuller

Chief Strategy Officer (CSO)MCI

Arlington, VA

Member Since December 2024

Skills

Global Strategy
Artificial Intelligence (AI)
New Business Development

About

As the Chief Strategy Officer at MCI USA, I leverage my 20+ years of experience in leading and transforming organizations to create and deliver high-impact, creative solutions for our clients - we are fearless in our quest to help them move from good to great. I hold the CAE and FASAE credentials, which reflect my commitment and expertise in the association and nonprofit sector. I have served as the CEO for professional societies, trade associations and cause-based organizations. My core competencies include: association and strategic event management, brand advancement, governance, business planning, advocacy, marketing, community-building and fundraising strategy, as well as the creation and development of innovative membership models. I work with a team of 350 professionals in the US and collaborate with our global team of 2000 talents to achieve our mission of driving connection, engagement, and growth for our clients. I am proud to be part of MCI Group, a leading provider of integrated services for associations, corporations, and governments. During my downtime, I enjoy reading history and fiction, and my Kindle is always within reach.

Published content

16 digital media methods to enhance your customer's brand loyalty

expert panel

Develop a personalized client strategy to elevate your company's long-term potential. Whether you're operating from a traditional brick-and-mortar workspace, or your company recently went fully remote, in today's global economy, brand leaders must develop a comprehensive online marketing plan to maintain a sense of positive brand reputation in the market they represent. No doubt studying real-time data offers better insight into website performance levels, retail foot traffic, customer behavior patterns, and their product journey, but overall, customized client interactions are highly favored over being treated like a number. Here, 16 experts from Fast Company Executive Board each provide one best practice to use a complete digital media strategy to build consumer loyalty.

16 smarter ways to show employees your gratitude and support

expert panel

Plan better in 2025 with these gift-giving suggestions that your staff can appreciate beyond any seasonal occasion. Whether your company is thriving in its industry or going through tough times, it makes a big difference to the success of your establishment when the right team is on board. Putting your trust in reliable talent who will always have your back is essential to helping a business grow and remain relevant. However, even the most loyal talent may doubt their commitment to the organization if they are not getting a return on their investment. Although the holiday season is the perfect time of year to celebrate your staff's dedication and achievements, it's more meaningful to communicate with your staff members authentically and regularly about the huge impact they have on your company's ability to operate. It's the thoughtfulness behind gift-giving that truly stands out. As the new year begins, 16 experts from Fast Company Executive Board each share one idea that will help elevate team morale and purpose beyond the holidays.

12 ways to show clients and biz partners you care in the new year

expert panel

Taking their insights to heart underscores the value they bring to your business.  In a shifting and competitive marketplace, attracting and retaining loyal clients or partnerships to help your business thrive is not what it used to be. Leaders and their teams must work even harder to gain the time, respect, trust, and financial investment of others if they want their company to grow. With the start of a new year and unforeseen challenges awaiting, now is the time to rethink how best to show up for your biggest supporters—not only when the holidays roll around again, but also throughout the year. To help you put a strategy in place to strengthen your business relationships and brand reputation further, below, 12 experts from Fast Company Executive Board each offer one best practice to express how much you truly appreciate customer loyalty and brand partnerships year after year. Here's how to make your thank yous much more memorable.

Company details

MCI

Company bio

The power of people united in purpose is unstoppable. MCI is a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. We are firm believers in the power of building community since 1987, helping brands, associations and not-for-profit organizations solve their key people challenges through our core expertise: - Live & virtual events - Strategic & digital communications - Consulting & community solutions We are an independently owned agency headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Industry

Social impact & nonprofit

Area of focus

Consulting & Advisory
Association Solutions
Content & Communications

Company size

201 - 500