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Ultimately, the path to boosting website performance in the coming year isn't likely to be paved with a ton of new tools and innovative techniques.

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Without a critical mass of workers able to afford housing close to innovation clusters and scaling companies, the innovation our economy depends on suffers. And it will get worse unless we adjust course.

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Like parenting, so much of leadership is about presence—how you show up and what you do is often more impactful than what you say.

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There is a hard line on website blunders that customers won’t forgive and forget. Knowing the difference between what’s forgivable and what isn’t is critical.

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As skyrocketing social media use eats away at everything from our collective mental health to the core of our democracy, we must remember we have a choice in how we consume it.

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While it may seem like a 180-degree shift to some, to me it’s a return to saner times: Customers won’t find themselves as inundated, employees will have the ability to choose the right workplace, and leaders are rewarded for more rigor and discipline.