Brendan Coughlin

Member Since 2023

Brendan Coughlin

Vice Chairman, Head of Consumer Banking


Boston Area

Brendan Coughlin was named head of the Consumer Bank at Citizens in January 2020. He oversees more than $5 billion in revenue and 12,000 colleagues. After taking the role, he successfully navigated its 1,200 branches through the pandemic, led acquisitions to propel Citizens into the New York market, and has more than doubled its customer base. Throughout 18 years at Citizens, he has built some of the bank’s most innovative offerings, including an industry-leading consumer financing solution.


  • Loans
  • Product Management,
  • Business Strategy



At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.


  • Banking
  • Financial Services


Corporate leadership