Member Since March 2022
Charles is the CEO and Founder of Rebag, the most trusted resource in luxury resale. Prior to starting the company, Charles spent some time at online fashion rental company Rent the Runway, where he fell in love with collaborative consumption. Since then he has been on a mission to make secondary behavior the standard for luxury goods. Before becoming an entrepreneur he worked in the finance industry at Goldman Sachs and in private equity at TPG Capital. He earned an MBA from Harvard Business School in 2014 and a master in management from HEC-Paris in 2007.
How do you select the right type of marketplace for your business?
Jul 14, 2022
Your ability to listen to and address their needs (attentively) is essential. If you're stressing about the potential of losing a longtime customer who may be eyeing a competing brand, take a breath, think it through, and then open the lines of communication quickly—before it's too late. There may still be time to come up with a plan if you discuss the matter (preferably in person) to demonstrate that you care about solving any frustrations about their journey. Allowing the client to feel heard and revisiting their initial goals and reasoning for partnering with your company in the first place is a great starting point to redirect their trust in you and secure a better relationship on the road to recovery. Below, 14 Fast Company Executive Board members share ideas to retain and engage existing customers who may indicate they're on their way out.
Encouraging a circular model promotes a more sustainable method of consumption that will reduce the amount of fashion waste that will end up in landfills, and ultimately pollute the environment.
Founded by Charles Gorra in 2014, Rebag is the authority on trading, buying, and selling luxury items. Currently one of the fastest-growing retailers in the US, it has established itself as a leader in the luxury resale space. Rebag’s intelligent Clair technology, which uses millions of data points to determine the resale value of designer items, enables customers to receive instant payment, a first in the resale industry. Rebag’s unique Trade program offers savvy consumers the best value for today’s purchase. The digitally native company has opened retail locations in New York, Los Angeles, Greenwich, and Miami. In 2020 and 2021, Rebag was named one of Fast Company's Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch, and more.