Charlie Claxton

20+ years of digital creative leadership experience that delivers materialistic customer and business results. I've successfully navigated the intricate landscape of fostering creativity across cultures and continents - Built and optimized a cross-functional team of 300+ by cultivating a sense of community while adapting corporate wide ways of working to deliver innovative experiences at scale. - Delivered company’s first digital experiences resulting in an 80% YoY growth of pure digital sales YTD, a 47% increase in self service interactions, a 44% QoQ increase in guest payment and a 12% increase in self-service renewal sign-ups for Thomson Reuters. - Delivered solutions driving 118% increase in Gross Merchandise Sales (2017: $177B - 2020: $386B) for Amazon. - Delivered Global Marketing Operations suite of productivity tools that resulting in a 22% increase in NSAT over previous year for Microsoft when they were a client of my agency. I currently oversee innovation and creative across all products and digital experiences for Thomson Reuters, a Global organization with $6B yearly revenue, 6% YoY growth and a 68% increase in share price with 20+ quarters of growth during my tenure. I’ve guided our organization through our digital transformation and now I’m delivering an AI infused transformation of our product portfolio. I build high-functioning creative organizations, and advise companies on how to do it within their organization within both B2B and B2C environments. Outside of work, you can find me exploring new cultures through travel, riding my skateboard around Zurich, learning Jazz guitar, seeking inspiration in art and nature, and mentoring emerging talent to help shape the future of our creative industry.