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Charlie Claxton's avatarPerson

Charlie Claxton

SVP - Global Head of DesignThomson Reuters

Zürich, Switzerland

Skills

Creative Strategy
Executive Leadership
Artificial Intelligence

About

I deliver AI-powered innovations, crafting transformative product experiences that resonate deeply with users. I'm all about that customer-first magic. As part of the top 20 Global Leadership Team at Thomson Reuters, I lead innovation and oversee the creation of all product and digital experiences ($6B global organization) resulting in a consistent 6%-8% YoY growth with a 95%+ increase in its share price during my tenure. In my 20+ years as a Creative Product Leader, living and working in both the US and Europe, l've launched innovative products and experiences that deliver measurable customer and business results. Both as a Creative Product Leader at Fortune 500 companies and the founder of a successful UX design agency, I specialize in transforming creative teams into high-performing, results-driven organizations that scale innovation and drive impact globally. Some highlights include: - Rebuilt and optimized what began as a functional “order taking” team into a strategic 325+ cross-functional team shaping business and product decisions, launching new experiences and improving flagship solutions while driving a digital and AI transformation. - Founded Produxs, an award-winning User Experience design firm, securing Amazon as our first client and driving a 68.84% revenue increase from 2009-2011. In 2012, we ranked #94 on the Puget Sound Business Journal’s Fastest Growing Private Company list and were named a Best Place to Work by both the Puget Sound Business Journal and Seattle Magazine. - Delivered company’s first digital experiences resulting in an 80% YoY growth of pure digital sales YTD, a 47% increase in self service interactions, a 44% QoQ increase in guest payment and a 12% increase in self-service renewal sign-ups for Thomson Reuters. - Delivered solutions driving 118% increase in Gross Merchandise Sales (2017: $177B - 2020: $386B) for Amazon by optimizing existing tools and launched new solutions that enhanced sellers’ efficiency in adding and managing inventory on Amazon globally, empowering growth and streamlining operations. - Delivered Global Marketing Operations suite of productivity tools that resulting in a 22% increase in NSAT over previous year for Microsoft when they were a client of my agency. Outside of work I love traveling, looking for the best burgers in Zürich (open to recommendations), attempting to learn jazz guitar, and sneaking in a rugby game at a local pub when possible. I also enjoy mentoring emerging talent as I work to shape the future of the creative industry.

Published content

Obsolete on arrival: How to build new professional tech when the AI models keep changing

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Product, design, and engineering teams face a new challenge: How can they effectively develop solutions based on AI models when the underlying technology may change within months?

Does your company have the courage to lean into its data?

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According to Fast Company Executive Board member Charlie Claxton, data is the only way to validate whether decisions are effective or need reevaluation—and that they are driven by more than just the most influential person in the room.

Design dash: Unleashing creativity and unlocking collaboration to better serve customers

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Companies shouldn’t be afraid to look outside their immediate teams and silos to find solutions across the broader organization and help them better serve their customers

Want happy customers? Focus on removing their pain points

article

Many companies like to claim that they are innovative, but true innovation is hard to achieve. Why is that?

Building products for the professionals of the future: Where trust and design intersect

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Fast Company Executive Board member Charlie Claxton says customers have three priorities for AI-driven products: trust, quality, and value.

Accessibility at the heart and at the start: Designing for everyone

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Fast Company Executive Board member Charlie Claxton asserts that organizations need to expand their thinking on accessibility to ensure meaningful inclusion and access for all.

Company details

Thomson Reuters

Company bio

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals providing trusted answers to help professionals make confident decisions and run better businesses. Our customers operate in complex arenas that move society forward — law, tax, compliance, government, and media – and face increasing complexity as regulation and technology disrupts every industry. We help them reinvent the way they work. Our team of experts brings together information, innovation and authoritative insight to unravel complex situations, and our worldwide network of journalists and editors keep customers up to speed on global developments that are relevant to them.

Industry

Technology

Area of focus

Enterprise Applications
Product Design
Artificial Intelligence

Company size

10,001 plus

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