Member Since November 2021
Skills
About
20+ years of digital creative leadership experience that delivers materialistic customer and business results. I've successfully navigated the intricate landscape of fostering creativity across cultures and continents - Built and optimized a cross-functional team of 300+ by cultivating a sense of community while adapting corporate wide ways of working to deliver innovative experiences at scale. - Delivered company’s first digital experiences resulting in an 80% YoY growth of pure digital sales YTD, a 47% increase in self service interactions, a 44% QoQ increase in guest payment and a 12% increase in self-service renewal sign-ups for Thomson Reuters. - Delivered solutions driving 118% increase in Gross Merchandise Sales (2017: $177B - 2020: $386B) for Amazon. - Delivered Global Marketing Operations suite of productivity tools that resulting in a 22% increase in NSAT over previous year for Microsoft when they were a client of my agency. I currently oversee innovation and creative across all products and digital experiences for Thomson Reuters, a Global organization with $6B yearly revenue, 6% YoY growth and a 68% increase in share price with 20+ quarters of growth during my tenure. I’ve guided our organization through our digital transformation and now I’m delivering an AI infused transformation of our product portfolio. I build high-functioning creative organizations, and advise companies on how to do it within their organization within both B2B and B2C environments. Outside of work, you can find me exploring new cultures through travel, riding my skateboard around Zurich, learning Jazz guitar, seeking inspiration in art and nature, and mentoring emerging talent to help shape the future of our creative industry.
![Charlie Claxton's avatar](/profile/_next/image?url=https%3A%2F%2Fs3.amazonaws.com%2Fcco-avatars%2F4b70e0a5-2f98-4786-8f21-fbad5361f5a2.png&w=128&q=75)
Charlie Claxton
Published content
![Want happy customers? Focus on removing their pain points](/profile/_next/image?url=https%3A%2F%2Fimages.fastcompany.com%2Fimage%2Fupload%2Ff_auto%2Cq_auto%2Cc_fit%2Fwp-cms-2%2F2024%2F06%2Ffceb-premium-images-1250x703-charlie_claxton-4.jpg&w=3840&q=75)
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Many companies like to claim that they are innovative, but true innovation is hard to achieve. Why is that?
![Building products for the professionals of the future: Where trust and design intersect](/profile/_next/image?url=https%3A%2F%2Fimages.fastcompany.net%2Fimage%2Fupload%2Fw_1280%2Cf_auto%2Cq_auto%2Cfl_lossy%2Fwp-cms%2Fuploads%2F2023%2F10%2Ffceb-premium-images-1250x703-charlie_claxton-2.jpg&w=3840&q=75)
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Fast Company Executive Board member Charlie Claxton says customers have three priorities for AI-driven products: trust, quality, and value.
![Accessibility at the heart and at the start: Designing for everyone](/profile/_next/image?url=https%3A%2F%2Fimages.fastcompany.net%2Fimage%2Fupload%2Fw_1280%2Cf_auto%2Cq_auto%2Cfl_lossy%2Fwp-cms%2Fuploads%2F2023%2F07%2Ffceb-premium-images-1250x703-charlie_claxton-1.jpg&w=3840&q=75)
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Fast Company Executive Board member Charlie Claxton asserts that organizations need to expand their thinking on accessibility to ensure meaningful inclusion and access for all.
![Always smarter, never harder: adopting AI tools to enhance design teams’ impact](/profile/_next/image?url=https%3A%2F%2Fimages.fastcompany.net%2Fimage%2Fupload%2Fw_1280%2Cf_auto%2Cq_auto%2Cfl_lossy%2Fwp-cms%2Fuploads%2F2023%2F04%2Falways-smarter-never-harder-adopting-ai-tools-to-enhance-design-teams-impact-scaled.jpg&w=3840&q=75)
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Only through achieving this balance does a team’s work become smarter.
![Innovating from within: the importance of upskilling your team](/profile/_next/image?url=https%3A%2F%2Fimages.fastcompany.net%2Fimage%2Fupload%2Fw_1280%2Cf_auto%2Cq_auto%2Cfl_lossy%2Fwp-cms%2Fuploads%2F2023%2F01%2Finnovating-from-within-the-importance-of-upskilling-your-team-scaled.jpg&w=3840&q=75)
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If you don’t find a way to upskill your team, get them excited about the next thing, and provide new opportunities, your team members will leave.
![Rethinking innovation during strong economic headwinds](/profile/_next/image?url=https%3A%2F%2Fimages.fastcompany.net%2Fimage%2Fupload%2Fw_1280%2Cf_auto%2Cq_auto%2Cfl_lossy%2Fwp-cms%2Fuploads%2F2022%2F12%2FRethinking_innovation_during_strong_economic_headwinds-scaled.jpg&w=3840&q=75)
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Tough economic times pose a host of challenges, to be sure; however, a pronounced shift away from innovation—rather than a rethinking and recalibration of it—during a potential economic storm will leave your organization scrambling to smoothly sail once calmer seas inevitably appear on the horizon.
Company details
Thomson Reuters
Company bio
Thomson Reuters is the world’s leading provider of news and information-based tools to professionals providing trusted answers to help professionals make confident decisions and run better businesses. Our customers operate in complex arenas that move society forward — law, tax, compliance, government, and media – and face increasing complexity as regulation and technology disrupts every industry. We help them reinvent the way they work. Our team of experts brings together information, innovation and authoritative insight to unravel complex situations, and our worldwide network of journalists and editors keep customers up to speed on global developments that are relevant to them.