Collin Cohen

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One of the best ways for brands to differentiate themselves during big selling events like Prime Day is the experience they deliver after the sale. 

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The digital age demands that brands not only adapt to rapid changes in consumer behavior but also anticipate future trends.

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Consider these best practices before your loyal audience is thrown off by the company's latest innovations. If you're thinking about upgrading your legacy product or service that loyal customers have come to recognize and respect, it's okay to make some necessary tweaks to keep up with the times, but it's also more crucial to engage your audience in the conversation about potential changes. This will help you better understand their views from a user's perspective.  To help company leaders maintain their credibility while staying relevant in the marketplace, 12 Fast Company Executive Board members discuss other steps business professionals can take to develop an innovative mindset when it comes to revamping a traditional item or creating a new one altogether.