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Eric Carrasquilla

President, Customer Experience Solutions, CSGCSG

Denver, CO

Member Since March 2023


Product Management
Enterprise Software


Passionate about building, launching and monetizing great software products that deliver awesome customer experiences. To sum up my value add in 3 areas: • Strategic visionary that can identify and exploit the right “angle of attack” to dominate markets • Operator with the proven ability to deliver consistent results in product and go to market initiatives • Charismatic servant leader that builds and elevates rockstar teams

Published content

20 tips for business leaders trying to attract their target audience

expert panel

Industry experts share top tips to make your mark in business and continue to move ahead. When your brand is competing in a saturated market, it's important to figure out how to stand out from other businesses. But it's not about being the loudest voice online or placing out-of-home advertisements. Standing out is most effective when leaders do their research to understand who they are talking to and what will resonate with their audience. Below, 20 Fast Company Executive Board members each provide one successful tactic for reaching the right audience and staying visible in a crowded market without being spammy or offensively persistent.

Smooth operators: No more excuses for bad telecom CX


Customers expect sophisticated, easy, and personalized experiences across and within the channels they prefer.

The CX games: How to go for gold in 2024


Customers are expecting more from organizations than ever before. Even if brands are aware that the heat is on, are they prepared to meet these expectations?

Build a better customer experience by interconnecting your CX tech stack


In today’s world, where the gold standard of customer service is ease of use, digital channels are paramount.

Let’s get phygital: When physical and digital experiences collide


Organizations will need to get “phygital” by combining the best of their physical experiences with the newfound ease of digital experiences.

Four things to consider when choosing a CX solution for your business


To deliver great CX, the experience is about a holistic, journey-centric approach.

Company details


Company bio

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.



Area of focus

Business Support Solutions
Revenue Management
Customer Experience

Company size

5,001 - 10,000