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Eric Carrasquilla

President, Customer Experience Solutions, CSGCSG

Denver, CO

Member Since March 2023

Skills

Product Management
CRM
Enterprise Software

About

Passionate about building, launching and monetizing great software products that deliver awesome customer experiences. To sum up my value add in 3 areas: • Strategic visionary that can identify and exploit the right “angle of attack” to dominate markets • Operator with the proven ability to deliver consistent results in product and go to market initiatives • Charismatic servant leader that builds and elevates rockstar teams

Published content

The CX games: How to go for gold in 2024

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Customers are expecting more from organizations than ever before. Even if brands are aware that the heat is on, are they prepared to meet these expectations?

Build a better customer experience by interconnecting your CX tech stack

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In today’s world, where the gold standard of customer service is ease of use, digital channels are paramount.

Let’s get phygital: When physical and digital experiences collide

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Organizations will need to get “phygital” by combining the best of their physical experiences with the newfound ease of digital experiences.

Four things to consider when choosing a CX solution for your business

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To deliver great CX, the experience is about a holistic, journey-centric approach.

With CX tech, failure is not an option

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Now is the time for leaders to rebuild their CX strategies and hone in on what is important to them: customer retention, loyalty, and ultimately, customer satisfaction.

Company details

CSG

Company bio

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

Industry

Technology

Area of focus

Business Support Solutions
Revenue Management
Customer Experience

Company size

5,001 - 10,000