Esther Kestenbaum Prozan

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If you're worried about consumer loyalty in the current climate, apply these business tips to help your company regain its confidence and continue to grow. To remain competitive and fresh in the eyes of loyal customers, lean in a little further to focus on the clients' potential needs. You'll be one step ahead of their own anticipation. As you continue to also address their immediate issues, remember to demonstrate your company's willingness (through your actions and gestures of appreciation) to be completely present and accessible throughout every stage of their journey.  By practicing these simple methods, you'll secure their interest, enthusiasm, and excitement about your company's capabilities to sustain them over time in today's marketplace.  Below, 13 Fast Company Executive Board members are sharing their creative ideas to build multiple revenue streams and upgrade your offerings.

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Strive to offer your customers (and employees) the best, even with a lean workforce.  When department leaders focus on building better relationships and providing the best resources to support their front-line employee service workers, they may help reduce stress levels, boost morale, and improve a higher-performance level on the job.  Whether your company is thriving through a peak season or facing uncertain challenges, Fast Company Executive Board members have 15 tips to encourage team members to provide quality customer service, even if you're short on staff.

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Re-assess these key elements of digital marketing. With so many advertising options in today's digital world, how can marketing leaders determine the best bang for their buck?  On top of figuring out a feasible return on an investment plan to meet company KPIs and create a loyal connection with the brand's target audience, the tides are quickly changing in the virtual marketing space. For example, stiffer government regulations are cracking down on the amount of access that a company may have to utilize certain data. Below, Fast Company Executive Board members are calling out 12 major risk factors that digital marketing executives are now facing and how to become better informed and prepared in promoting their business.

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No matter what kind of day or week you're having, there are some simple ways to keep your energy and performance high at work. Everyone has dips in their energy and productivity. However, when you're trying to lead a business, it's tough to lose valuable work time to a slump in motivation. The key to maintaining high energy levels and positivity at work isn't resolving to "power through" the slump and burn yourself out; rather, it's about integrating small, simple habits that may help reduce the likelihood of that slump in the first place. To help you stay in optimal performance mode, a panel of Fast Company Executive Board members would like to share how they manage to keep themselves at their peak, regardless of what's happening throughout the week.

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Here's how to build your public speaking skills and command a crowd's attention. If you're an introverted employee who is uncomfortable about speaking in large group settings—internally or externally—you probably prefer to keep your head down and let your work speak for itself. This method has helped you to succeed in your industry and now you're at the top of your game.  However, when you step into a leadership role, sometimes duty calls. You may need to present a complex business concept or product launch during a company town hall. You may need to answer to executive leadership members regarding your team’s performance levels during a great (or not so great) quarter. You may even be called upon—at some point during your time with the company—to communicate on its behalf about a hot topic of issue, among your fellow peers in a public space.  If you're lacking in confidence on how best to prepare, there are plenty of outlets to practice and improve your presentation skills in time for the next big meeting. Below are 13 ideas from Fast Company Executive Board members that may also decrease some anxiety before presenting.

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Dare to be “big-minded” and start sharing what you have to offer from a position of centrality. 

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No matter how limited your business budget is, every company should find room for these essential line items. A business’s cash flow, especially during the pandemic, can get thin at times. In these cash-strapped periods, it’s vital for executives to make shrewd money decisions based on company values and goals. While saving money should be a priority in these situations, there are some parts of the business that shouldn’t be undercut. Below, members of Fast Company Executive Board each shared one thing executives should never skimp on, even on a tight budget.

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Bringing in high-quality business leads doesn't have to cost a ton of money. A business can’t be successful without interested customers, but attracting those customers and their interest can be one of the most challenging parts of launching or maintaining a business. It can also be quite costly to generate leads, and many smaller or newer businesses may have a tighter budget to work with. Even with a reduced budget, there are still many unconventional but effective ways to create interest in your services or products. From collaborating with other business leaders to leveraging data insights, these nine Fast Company Executive Board members shared their expert tips for low-cost lead generation. 

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If a team member exhibits low performance but high potential, it may be time to pivot them toward a different position. Sometimes when a team member isn't performing well, it’s not because of their work ethic or skills. Rather, the team member may simply be in the wrong position. A good leader understands that a hard-working employee is valuable and worth keeping, and if that's the case, it’s important to find the right fit for them. To help you do this, a panel of Fast Company Executive Board members share some key things a leader can do to find the right fit for such an employee.

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Many people are intimidated by public speaking, but by following a few simple tips, you can calm your nerves and engage your audience. Presentations, whether virtual or in-person, are a part of the day-to-day work of many professionals. This is especially true for entrepreneurs and company leaders, who frequently have to present to employees, clients, board members, the media, and other stakeholders. However, if you're new to public speaking, you may not be sure how to prepare your remarks, structure your presentation, or—most importantly—settle your nerves. Getting tips from a seasoned speaker can help you get ready to effectively engage and educate your audience. No strangers to giving presentations themselves, the members of Fast Company Executive Board have learned ways to prepare and give presentations that make a lasting impression. Below, 15 of them share their best tips to help novice speakers successfully find their voices and hone their skills as presenters.

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Leading a remote team can be challenging, but with the right strategies, you can keep your team aligned and productive no matter where they’re located. Throughout the pandemic, many companies were forced to make an abrupt shift to a fully remote work environment. This, combined with the growth of the gig economy, means that today, many managers rarely if ever meet with their team members in person. The transition was a difficult one for some businesses, and it’s normal for leaders to feel like they’re still learning about and adapting to managing remote team members. The last several months have proven to many businesses that it’s possible to maintain or even improve productivity levels even when some or all team members are working from home—if managers adopt the right leadership strategies. If you’re still learning the ropes when it comes to managing remote and contract workers, check out the following recommendations shared by members of Fast Company Executive Board.

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To accomplish a challenging goal, you've got to have the right game plan for your team. It's one thing to have an ambitious goal; it's another to have an effective game plan to ensure that goal is reached. Big goals are achieved through smart—sometimes small—habits. If a leader is to guide their team to the top of the mountain, they have to blaze a clear trail and give their people the tools they need to climb. It doesn't have to be a one-size-fits-all solution; leaders can leverage the right combination of strategies to fit their organization's unique purpose, procedures, and people. To get your ideas flowing, a panel of Fast Company Executive Board members has shared their best strategies for turning lofty goals into realities. Follow their advice to build efficient workflows that foster repeatable, scalable success.

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Building a successful brand is all about creating and engaging a community around your business. Loyal customers benefit a business’s bottom line, but avid fans can actively increase it. Not only are they loyal customers, but they will often share their passion with others and attract new customers to your business. The secret to creating genuine fans is not just providing an outstanding product or service (although that’s an essential first step). It’s building a community that draws them together based on the interests, values and vision they share with both you and each other. Fortunately, now that the public can easily learn more about you and your company online, building a community of fans is easier than ever before—if you take the right steps. Below, 15 members of Fast Company Executive Board share their best tips for building an engaging community for your customers.

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Most organizations have specific rules and protocols workers are expected to follow, as well as carefully developed missions and visions that are intended to guide the entire team's actions. However, employees won't just blindly follow these rules if the leaders who established them aren't modeling that behavior themselves. And it's not just about hard-and-fast policies and procedures either—teams are influenced by everything from a leader's speech patterns to their attitudes. Consciously or unconsciously, employees often pick up habits, mannerisms, and mindsets from their managers and other higher-ups—an instinct that often trumps paying close attention to "the rules." That's why leaders must stop and think about the messages they may be unconsciously sending to their teams. It can be difficult to know how you may be setting a bad example if you aren't aware of some of the more common missteps leaders make. To help, a panel of Fast Company Executive Board members shared 15 ways leaders might be unknowingly setting a bad example for their teams and how they can turn things around.

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New entrepreneurs often approach their hoped-for mentors first, but successful industry leaders can and should proactively reach out to help the next generation of professionals, leaders, and business owners. Often, new and young entrepreneurs are advised to seek out a mentor. Their eagerness to learn and humility when asking for help can be a huge asset in their entrepreneurial journey. However, they shouldn’t always have to do the leg work to forge a successful mentorship. Rather than waiting for an up-and-coming professional or budding entrepreneur to contact them, established business owners and leaders can be proactive and give the next generation a leg up by sharing their experiences, insights, and assistance. There are several opportunities for successful leaders to pay it forward, and it doesn’t have to be through one-to-one mentorship (although that can provide amazing insights and opportunities for both parties). Whatever the time commitment they’re able to give, leaders can and should find ways to help the next generation as they begin their journey. Below, 15 members of Fast Company Executive Board share ways to do just that.

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A culture of adaptability has helped many organizations not only survive but thrive through the challenges of the past year and will set them up for future success. Founding and leading a business or organization comes with many unknowns, but one thing seems certain: At some point, leadership will have to guide the team through a crisis. While every crisis won’t have the global reach and severity of the COVID-19 pandemic, every crisis can cause disruption, lost momentum, and even failure—if leaders haven’t created a culture of adaptability. With the right guidance and preparation, businesses and their team members can quickly make important decisions and pivot when and as needed—even in the face of a crisis. However, adaptability doesn’t happen accidentally; it’s a skill and a mindset that must be intentionally developed and cultivated every day within an organization. Below, the members of Fast Company Executive Board share 15 practical ways leaders of any business or organization can build a culture of adaptability.

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Hiring a truly diverse workforce begins with looking in all the right places for talent. There’s more to a smart recruitment strategy than ticking a list of skills boxes. In many businesses, needed skills can be learned on the job. However, lived experience is a unique factor each candidate brings to the table. When recruiting new talent, it’s not just important to know how to find candidates with the desired education and qualifications—you’ll also want to ensure those candidates are coming from diverse backgrounds and bringing unique perspectives to the table. True diversity in a company or organization can’t happen if job postings don’t reach a large, diverse audience. Developing strategies to reach a broader pool of candidates is essential. To help, 10 experts from Fast Company Executive Board share strategies you can employ to ensure your job postings reach a diverse group of candidates.

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You can get a handle on whether your marketing campaigns are succeeding or stumbling by combining hard data with human feedback.   In any marketing campaign, the post-launch analysis is just as important as the outreach itself. Companies must analyze their efforts to determine what’s winning, what could be improved upon, and whether ultimate goals are being met. Even strategies that have succeeded in the past need to be reviewed to ensure they’re still resonating with audiences or if it’s time to try out a new trend. Data is important, but gaining a true understanding of what’s working takes more than scanning through Google Analytics. To get a more accurate assessment of the ROI of your marketing efforts, start with these 11 key steps shared by the members of Fast Company Executive Board.