Member Since October 2021
Gadi Shamia is the CEO and Co-Founder of Replicant, a conversational AI platform founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world. Prior to Replicant, Gadi helped to take Talkdesk from a seed-stage company to a Unicorn startup as its COO, and played a key role in architecting and executing its 20X growth in people and revenue. Gadi also holds board roles at EchoSign (acquired by Adobe), Intacct (acquired by Sage), Algolia, and Talkdesk.
The coming year will be crucial for bridging the gap between customers and businesses and ending the consumer satisfaction tailspin.
During times of economic uncertainty, it’s all too easy for businesses to cut expenses and put a spending freeze in place. But the organizations that will emerge the strongest are the ones that know where to strategically spend.
Your brand’s approach to customer service has a trickle-down effect from your agents to your customers. When agents are at ease and properly equipped in their roles, they’ll represent your company in the most positive light possible—helping to improve customer satisfaction and loyalty along the way.
Before digging into technology as the solution, it’s important to truly understand the problem.
Mission Transform customer service with human-to-machine conversations Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. We’re on a mission to craft great human-to-machine conversations to improve our consumer experiences and bring the future of voice interfaces to the enterprise. What We Do With the world’s first Thinking Machine, Replicant provides always-on support to resolve customer issues quickly and naturally over the phone using voice AI. Like agents, Replicant can speak with customers in a natural tone, answer questions without delay, and resolve customer issues quickly. Eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with Replicant. Replicant has been deployed by Fortune 500 companies to resolve millions of AI-powered calls a month and reduce contact center costs by 55%. About: Replicant was founded on the belief that machines are ready to have useful and complex conversations that will transform the way we interact with the world, starting with customer service. Replicant’s powerful artificial intelligence platform combines natural language processing and machine learning and was trained to resolve customer issues over the phone with natural-sounding conversations that accurately recognize customer intent. Replicant currently handles over 4 million customer support calls a month and serves some of the largest call centers in the country. For more information, please visit www.replicant.ai. Follow Replicant on Twitter @Replicant_AI.