Gadi Shamia

Member Since 2021

Gadi Shamia

CEO

Replicant

San Francisco Bay Area

Gadi Shamia is the CEO and Co-Founder of Replicant, a conversational AI platform founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world. Prior to Replicant, Gadi helped to take Talkdesk from a seed-stage company to a Unicorn startup as its COO, and played a key role in architecting and executing its 20X growth in people and revenue. Gadi also holds board roles at EchoSign (acquired by Adobe), Intacct (acquired by Sage), Algolia, and Talkdesk.


SKILLS

  • Start-Ups
  • SaaS
  • Strategic Partnerships

RECENT CONTENT

November 3rd, 2022

Why investing in innovation can be key to surviving economic uncertainty

During times of economic uncertainty, it’s all too easy for businesses to cut expenses and put a spending freeze in place. But the organizations that will emerge the strongest are the ones that know where to strategically spend.

July 1st, 2022

Four ways customer service can build (or ruin) your brand

Your brand’s approach to customer service has a trickle-down effect from your agents to your customers. When agents are at ease and properly equipped in their roles, they’ll represent your company in the most positive light possible—helping to improve customer satisfaction and loyalty along the way. 

March 11th, 2022

Customer service crisis: How automation can provide a lifeline

Before digging into technology as the solution, it’s important to truly understand the problem.


COMPANY INFO

Replicant

Mission Transform customer service with human-to-machine conversations Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. We’re on a mission to craft great human-to-machine conversations to improve our consumer experiences and bring the future of voice interfaces to the enterprise. What We Do With the world’s first Thinking Machine, Replicant provides always-on support to resolve customer issues quickly and naturally over the phone using voice AI. Like agents, Replicant can speak with customers in a natural tone, answer questions without delay, and resolve customer issues quickly. Eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with Replicant. Replicant has been deployed by Fortune 500 companies to resolve millions of AI-powered calls a month and reduce contact center costs by 55%. About: Replicant was founded on the belief that machines are ready to have useful and complex conversations that will transform the way we interact with the world, starting with customer service. Replicant’s powerful artificial intelligence platform combines natural language processing and machine learning and was trained to resolve customer issues over the phone with natural-sounding conversations that accurately recognize customer intent. Replicant currently handles over 4 million customer support calls a month and serves some of the largest call centers in the country. For more information, please visit www.replicant.ai. Follow Replicant on Twitter @Replicant_AI.


AREA OF FOCUS

  • Artificial Intelligence
  • Telephony
  • Machine Learning

INDUSTRY

Technology