Member Since 2022
As the Senior Vice President of Content Marketing & Thought Leadership at Genesys, Janelle believes in the power of a great story and thrives in building diverse and high-performing teams. With over 20 years focused on customer experience through a background in IT, Sales, Consulting, Product Management and Marketing, she has a passion for solving big business problems with the combination of wisdom, data and technology. She is a leader in Genesys Women in Technology and loves being a mom.
Identify your strengths instead of weaknesses, then lean into them. I've found this works exceptionally well for those looking to become better leaders.
Try these simple ideas to build the right community partnerships that make a difference.
At the end of the day, here's what truly matters to some of today's top executives and entrepreneurs.
Apply these tips to your company culture starting from the top down.
Banks that get customer experience right are outpacing their competitors, proving that when it comes to people and business results, experience matters.
Creating a new culture centered around flexibility, learning, and career development is the cornerstone for creating an experience that truly drives loyalty and can ultimately make a positive impact on your bottom line.
Build a better business blueprint for higher-performance ratings and greater reach.
I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own.
Don't turn your back on the naysayers—there's always room for growth.
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.