Janelle Dieken

Member Since 2022

Janelle Dieken

Senior Vice President of Content Marketing and Thought Leadership



As the Senior Vice President of Content Marketing & Thought Leadership at Genesys, Janelle believes in the power of a great story and thrives in building diverse and high-performing teams. With over 20 years focused on customer experience through a background in IT, Sales, Consulting, Product Management and Marketing, she has a passion for solving big business problems with the combination of wisdom, data and technology. She is a leader in Genesys Women in Technology and loves being a mom.


  • Enterprise Software
  • SaaS
  • CTI


March 3rd, 2023

The resolution revolution: Personal growth resolutions for every type of leader

Identify your strengths instead of weaknesses, then lean into them. I've found this works exceptionally well for those looking to become better leaders.

January 23rd, 2023

15 ways smaller brands can infuse philanthropy with their mission

Try these simple ideas to build the right community partnerships that make a difference.

January 19th, 2023

16 leaders discuss what inspires them to stay hopeful in business

At the end of the day, here's what truly matters to some of today's top executives and entrepreneurs.

January 19th, 2023

Boost your team's motivation with these 15 strategies

Apply these tips to your company culture starting from the top down.



Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


  • Call Center Software
  • Cloud Contact Center
  • Customer Experience Software