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Janelle Dieken's avatarPerson

Janelle Dieken

Senior Vice President of Content Marketing and Thought LeadershipGenesys

Indianapolis, IN

Member Since July 2022

Skills

Enterprise Software
SaaS
CTI

About

As the Senior Vice President of Content Marketing & Thought Leadership at Genesys, Janelle believes in the power of a great story and thrives in building diverse and high-performing teams. With over 20 years focused on customer experience through a background in IT, Sales, Consulting, Product Management and Marketing, she has a passion for solving big business problems with the combination of wisdom, data and technology. She is a leader in Genesys Women in Technology and loves being a mom.

Published content

When consumers raise the bar: Meeting high customer expectations in a tight economy

article

While there are glimmers of light at the end of the inflation tunnel, the larger risk is losing customers to competitors that apply a more personal touch.    

19 digital marketing solutions to boost brand content and loyalty

expert panel

Implement these tips to attract new clients and customers to your business.  In a competitive, fast-paced, uncertain economy with evolving digital marketing strategies, sometimes it takes time to accurately gauge the pulse of your industry network and social subscribers. If your content isn't refreshing and well-researched, then you could potentially lose readers or viewers who are looking for content leaders who can solve their problems and answer their most challenging questions on a regular basis in a more efficient manner.  To help other business leaders and teams promote brand awareness through content successfully, Fast Company Executive Board members sound off on 19 highly recommended best practices.

Can industry conferences make you a stronger business professional?

expert panel

If you want to strengthen your professional network, skills and knowledge, making time to attend industry conferences can be a great strategy. As a business professional, attending an industry conference can be a valuable opportunity to learn from experts, network with peers and stay current with the latest industry trends and innovations. Whether attending in person or virtually, these events provide a unique chance to gather insights, ideas and best practices that can help you stay ahead of the competition. Below, 15 Fast Company Executive Board members share some of the big benefits you can gain from attending an annual industry conference, from creating new partnerships to learning new information about your industry. Consider their insights the next time you hear of an upcoming event you may want to attend.

The resolution revolution: Personal growth resolutions for every type of leader

article

Identify your strengths instead of weaknesses, then lean into them. I've found this works exceptionally well for those looking to become better leaders.

15 ways smaller brands can infuse philanthropy with their mission

expert panel

Try these simple ideas to build the right community partnerships that make a difference. When you're a small business owner just starting out in the marketplace, one way to expand your reach and build stronger, authentic community relationships is by paying it forward to others who are in need.  There are plenty of creative ways to get started if you begin to think outside of the box to develop a relatable tie-in that also builds on the company's mission and credibility. Below are 15 experts from Fast Company Executive Board to share their tips.

16 leaders discuss what inspires them to stay hopeful in business

expert panel

At the end of the day, here's what truly matters to some of today's top executives and entrepreneurs. As a business leader responsible for guiding others in today's unpredictable marketplace, at times, it is crucial to step away so you can take a breath, recharge your batteries, and come back to the table with a renewed perspective, especially when it comes to finding better solutions to handle a challenging situation or satisfy a client. Doing so can also help you strategize your next move and unlock your creative mindset.  To boost employee morale and foster a more supportive working environment, managers should encourage their colleagues and the entire staff to do the same. We asked 16 experts from Fast Company Executive Board to share their biggest non-business inspirations that keep them hopeful and focused with their heads in the game.

Company details

Genesys

Company bio

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Industry

Technology

Area of focus

Call Center Software
Cloud Contact Center
Customer Experience Software

Company size

5,001 - 10,000

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