Member Since June 2023
I believe in elevating the companies and people I work for—in helping them achieve their goals and get to the next level. I am a VP-level marketing and operations leader with over 19+ years of team management. I’m a strategist and innovator. My experience ranges from leading large scale projects and teams at a large billion dollar corporation to running the ins-and-outs of a small business of 70+ employees. Because of these past successes, I have developed the skills to get nearly any job done. My passion is exceptional storytelling and brand building through impeccable design and copywriting. Over my career, I have produced training systems, reduced hostilities & removed dysfunctional culture among teams, lead support teams to the highest customer service standard in our industry, art directed large scale model & product photo shoots, presented at national trade shows, and much more. I believe in service leadership, not just team management. I roll up my sleeves and go to work no matter the task. My teams work with me, not for me. I help build successful teams by adhering to the following principles in my management: LEARN Learning is about finding the pain points of both the business itself and the end user client. I am a purposeful learner. I ask the right questions and collect the research, trends and data to help your business make informed decisions. I believe in consistently looking for opportunities to enhance the businesses, products and teams I work with. SERVE Serving well is all about how you treat others—not about whether the result is good or bad for you personally. As I discover the pains a company has, I diligently work and apply my extensive skills to find solutions to help them meet their goals. I care enough to get creative when traditional solutions fail. It’s deciding that what matters to a customer (whether internal or external) matters to you too. At times it isn’t easy, you’ve got to balance the customer’s desires versus the goals of the company. In the end, I have found it is serving the needs of others without expecting something in return. Exceptional service, consistently delivered, builds trust. It builds relationships. GROW I lead teams to learn and serve and am devoted to helping others reach their goals. As I do this, growth naturally occurs both monetarily and in skill set. I find fulfillment in helping others reach their goals and enjoy the personal growth that occurs as a natural result. I provide solutions with boldness. I follow through with customers (internal & external) and make sure to act on feedback.
To remain competitive in this hospitality industry landscape, professionals should use all the tools available to them, especially revenue management.
ResNexus is the most popular and most used reservation system for U.S. bed and breakfasts and inns. Founded in 2003 and launched in 2005, ResNexus is an all-in-one seamless software that has quickly become the innovation leader within the bed and breakfast lodging industry, and a source of inspiration and revenue for bed and breakfasts, inns, hotels, and lodges worldwide. ResNexus is the innovation leader in guest management, online bookings from your website, automated marketing, True Seamless GDS, Smart Minimum Nights, and much much more.