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Even the most successful companies can make missteps, and when those mistakes involve leadership, the consequences can be severe. A company's reputation is a crucial asset that can take years to build but can be destroyed in an instant. Negative publicity and online backlash can quickly spread after leadership mistakes, causing irreparable damage to a company's reputation. However, there are steps that a company can take to clean up its negative business reputation online and regain the trust of its clients. To help, a panel of Fast Company Executive Board members recommended some effective strategies that can help turn things around and get your business back in the good graces of potential and current clients, even after past leadership missteps.

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Once you have a good understanding of your target audience, you can create marketing campaigns that are more likely to resonate with them.

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To earn actual readership, you need to hook and rehook your readers throughout your articles and blog posts.

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Though they can seem like a monumental undertaking, marketing campaigns are essential for running a successful modern business.

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13 questions to ask before you sign up with a public relations firm. If your startup business is growing by leaps and bounds and you're ready to enhance your brand name and services beyond social media, then consider partnering with a public relations agency that can build on your company's current success. Before you sign an agreement, however, you'll want to make sure that the firm can produce the results you are looking for and is able to put your latest achievements in front of the appropriate decision-makers that will bring you to that next crucial level in your specific industry. To give you further guidance on how to find the right PR agency that is fit for your business, below 13 Fast Company Executive Board members explain questions to ask that are just as important to consider during the selection process.

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When it comes to their web browsing, most people are a little lazy.

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If you're going through a rough patch generating new ideas for your next big launch, consider these tried and true methods. It's no secret that coming up with an innovative solution to surpass the success of your last product or service rollout is never an easy feat, especially when there is always a chance of it flopping in the marketplace if current and prospective customers don't catch on quick enough.  In order to boost creativity in your leadership team and with employees across the entire company, CEOs and managers need to think outside the box to encourage their employees to share their ideas freely in an open work environment free of judgment where they feel safe and supported. And once you lift any mental constraints from their brainstorming process, an endless pipeline of propositions is likely to flow. Nine experts from Fast Company Executive Board weigh in on their approach to gathering employee-proposed projects with the most potential.

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Here are 12 tactics to help you remain level-headed in the heat of the moment. If you're worried about losing a client over an agreement gone wrong or miscommunication, before you go into a meeting reacting impulsively out of fear or frustration, remember to stop, rethink your approach to addressing the misunderstanding, and check your emotions at the door.  At the end of the day, it will strengthen your ability to handle conflict, you'll salvage a key client relationship that may have been in jeopardy, and be appreciated for your professionalism, empathy and willingness to represent your stakeholders in a positive light. A panel of experts from Fast Company Executive Board shares their advice on how to turn a bad situation into a good one and move forward in business.

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No matter how limited your business budget is, every company should find room for these essential line items. A business’s cash flow, especially during the pandemic, can get thin at times. In these cash-strapped periods, it’s vital for executives to make shrewd money decisions based on company values and goals. While saving money should be a priority in these situations, there are some parts of the business that shouldn’t be undercut. Below, members of Fast Company Executive Board each shared one thing executives should never skimp on, even on a tight budget.

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Today's leaders must set the tone for a company's branding and culture, and champion values that are important to their employees. For modern employees, a competitive salary and benefits package is no longer enough. Today's workers are looking for authentic branding and a supportive, collaborative company culture. Businesses leaders are therefore tasked with the important responsibility of managing their brand’s image and internal culture effectively. To help you do this, seven members of Fast Company Executive Board shared their best tactics for effectively managing a brand and company culture. Follow their advice and recommendations to improve your company experience for all employees.

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Knowing when to stop a project that isn't going anywhere is an important skill every leader should develop. Brainstorming sessions often beget a wealth of ideas for a team to pursue. In the moments, most or all ideas seem like winners -- but once work starts, it can become clear that certain ventures may not be the best use of time and resources. Sometimes, it can be difficult for a leader to determine when it's time to let go of an initiative, especially if it's one they are personally passionate about. To help you make this difficult decision, a panel of Fast Company Executive Board members each offered one clear sign or red flag that a leader and team should walk away from a project, regardless of how much has been invested in it.

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Negativity on the job leads to critical issues for leadership and their staff members. Enabling a toxic environment in the workplace may result in the tarnishing of the professional reputations of the parties involved or the company's downfall. Still, many managers choose to turn a blind eye, and subordinates are too intimidated to bring the office drama to their leader's attention. To help supervisors and their direct reports nip their concerns in the bud, 16 Fast Company Executive Board panelists provide key signs of a toxic environment and share some practical advice for management to consider as they try to clean up the workplace.

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Think a jack of all trades is a master of none? Not so fast.

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If you want to grow a successful business and be sure that your clients are satisfied, it's important to track their digital footprint and exposure to your brand—every step of the way. By doing so, you'll be able to quickly address any questions, concerns, or deal-breakers that may come up immediately. This will help in reassuring them that they've made the right decision engaging with your company's products and services.  Below, 14 panel experts of Fast Company Executive Board share practical ways to evaluate your customers' journey (without their direct feedback) and turn things around so you don't lose them.

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The best content in the world won't have a positive impact on your audience—or your bottom line—if nobody sees it. Creating content can be difficult on its own, but sometimes an even bigger challenge is ensuring that it reaches the target audience. Careful content crafting must always be married to a well-planned marketing strategy; otherwise, those you hope to help or to draw to your business will likely never hear your message. The members of Fast Company Executive Board know that a successful content strategy takes more than just a clever way with words. Below, 14 of them share practical steps marketing teams can take to drive more traffic to a company’s published content.

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As Jeff Bezos once said, "A brand for a company is like a reputation for a person."

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When it comes to getting the word out about your business, your own online reputation can be a boon—if you manage it carefully. With more communication channels than ever available for free, right at our fingertips, there are plenty of options for a CEO to broadcast their business. However, as quick and simple as it can be to talk up your business online through your business and personal social media accounts, it's just as easy to make the wrong move—one that can hurt your company's reputation. Indeed, a CEO's reputation can affect how people view their business. In today's marketplace, consumers tend to make personal connections with the businesses they patronize, and they may well choose to buy from (or pass by) a company depending on what they think of its CEO. Company leaders need to devote time and resources to building up a positive public image online. To help, 15 members of Fast Company Executive Board have shared their top personal branding tips for CEOs. Follow their advice to cultivate an online reputation that's a positive for both you and your business.

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Here are three ways you should leverage your PR firm to supercharge your marketing results.

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Regardless of your predisposition, building and maintaining good client relationships are vital to agency success.

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To accomplish a challenging goal, you've got to have the right game plan for your team. It's one thing to have an ambitious goal; it's another to have an effective game plan to ensure that goal is reached. Big goals are achieved through smart—sometimes small—habits. If a leader is to guide their team to the top of the mountain, they have to blaze a clear trail and give their people the tools they need to climb. It doesn't have to be a one-size-fits-all solution; leaders can leverage the right combination of strategies to fit their organization's unique purpose, procedures, and people. To get your ideas flowing, a panel of Fast Company Executive Board members has shared their best strategies for turning lofty goals into realities. Follow their advice to build efficient workflows that foster repeatable, scalable success.

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Building a successful brand is all about creating and engaging a community around your business. Loyal customers benefit a business’s bottom line, but avid fans can actively increase it. Not only are they loyal customers, but they will often share their passion with others and attract new customers to your business. The secret to creating genuine fans is not just providing an outstanding product or service (although that’s an essential first step). It’s building a community that draws them together based on the interests, values and vision they share with both you and each other. Fortunately, now that the public can easily learn more about you and your company online, building a community of fans is easier than ever before—if you take the right steps. Below, 15 members of Fast Company Executive Board share their best tips for building an engaging community for your customers.

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Most organizations have specific rules and protocols workers are expected to follow, as well as carefully developed missions and visions that are intended to guide the entire team's actions. However, employees won't just blindly follow these rules if the leaders who established them aren't modeling that behavior themselves. And it's not just about hard-and-fast policies and procedures either—teams are influenced by everything from a leader's speech patterns to their attitudes. Consciously or unconsciously, employees often pick up habits, mannerisms, and mindsets from their managers and other higher-ups—an instinct that often trumps paying close attention to "the rules." That's why leaders must stop and think about the messages they may be unconsciously sending to their teams. It can be difficult to know how you may be setting a bad example if you aren't aware of some of the more common missteps leaders make. To help, a panel of Fast Company Executive Board members shared 15 ways leaders might be unknowingly setting a bad example for their teams and how they can turn things around.

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Even in the growing gig economy, your business can still find ways to attract and retain top talent. Flexibility, independence, and work-life balance have become top priorities for many professionals in recent years. That's why, as the gig economy grows, many are turning to freelancing or short-term work rather than pursuing a role with one company.  The trend toward "gig work" can be challenging for businesses that need full-time help and want to build a dedicated team of talented professionals. However, you can still attract top candidates to your company—you just need to embrace flexibility on your side. Below, seven members of Fast Company Executive Board shared their top-recommended ways to find and hire new team members in the gig economy.