Member Since 2022
Shawn Nason
OFFOR Health || MOFI
Ohio
HUMAN-OBSESSED, MAVERICK MINDED CEO || CANCER SURVIVOR NEURODIVERSITY ADVOCATE || FORMER WALT DISNEY IMAGINEER || EXPERIENCE EVANGELIST | HUMAN-CENTERED DESIGNER | BEST-SELLING AUTHOR | TOP GLOBAL PODCASTER | INTERNATIONAL SPEAKER I believe the only way to build a sustainable and thriving business is to put people FIRST. As an experience evangelist and Experience Ecosystem™ designer, I unapologetically challenge leaders to blow up outdated, siloed systems and rebuild them with an aligned, human-first approach. This includes aligning customer and employee experience with a healthy dose of leadership development, cultural transformation, and marketplace awareness. After spending time as the chief experience and transformation officer for Healthways, the chief innovation officer at Xavier University, and six years as an Imagineer for The Walt Disney Company and Disney Cruise Line, I launched MOFI. I am proud to say that MOFI is leading the way in helping companies rethink their Experience Ecosystems to increase revenue, create higher employee retention, and change people's lives for the better. As a neurodiverse Native American and parent of two neurodiverse children, I want to build a world that's filled with heart-centered, people-first design where all voices are honored.
SKILLS
- Design Thinking
- Business Model Innovation
- Customer Experience
RECENT CONTENT
November 22nd, 2022
11 best practices to boost brand influence on social media, each day
Try these tips to nurture current B2B or B2C relationships and attract new ones.
November 22nd, 2022
Here's how leaders and teams can embrace progress, not 'perfection'
12 ways managers and staff can command professional higher standards for themselves without obsessing or feeling anxious.
September 1st, 2022
Launching a podcast? Try these 14 tips for greater exposure
Brands that want to capitalize on the popularity of podcasts need a solid strategy for reaching and growing an audience.
August 31st, 2022
Here's how smaller brands engage in meaningful philanthropy
Committing to a good cause doesn't need to break the bank.
August 15th, 2022
15 strategies to build brand recognition on YouTube
Here's how to attract and retain long-term clients.
August 12th, 2022
Seven ways to modernize company's call center
Build a better service unit to improve your customer journey and satisfaction rates.
July 13th, 2022
10 key metrics to improve a customer's journey
Don't play guessing games when it comes to building consumer trust and brand loyalty.
June 28th, 2022
Does your sales team prioritize people or business transactions?
Here's how to humanize the funnel conversion rate and win at relationship building.
June 23rd, 2022
Here's how to make an effective cold call pitch
The cold call pitch isn't dead, but it does have to be done the right way to get the best results.
June 8th, 2022
Considering a rebrand? Keep these 15 important factors in mind
Before you invest a lot of resources in a rebranding initiative, make sure it's worth it for your business to do so.
May 31st, 2022
15 smart social media strategies to increase audience engagement
These social media strategies can help your brand drive engagement that ultimately leads to a loyal following and more conversions from your online content.
COMPANY INFO
OFFOR Health || MOFI
MOFI is a human-obsessed, maverick-minded design firm ready to rethink your entire Experience Ecosystem. Mavericks think differently. They challenge the status quo and speak up when people and systems need attention. They’re not afraid to dream big, stand up for what is right, and take a few risks along the way. MOFI helps maverick-minded organizations reap the rewards of thinking bigger and bolder about experiences, innovation, and culture. Are you ready to fuel new growth by thinking bigger?
AREA OF FOCUS
- Customer Service
- Consulting
- Health Care
INDUSTRY
Creative design