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Steve Smith

US Chief Operating Officer and Managing DirectorEsker

Madison, WI

Member Since February 2023


Electronic Invoicing
Sales Order Processing


As the managing director for Esker’s North and Latin American operations, it is my responsibility to lead our team to help our business partners improve productivity through streamlined document processes, that help strengthen business relationships, improve the exchange of business-critical documents between organizations and enhance our customers’ productivity. We do this by listening to our customers and understanding their pain, offering our proven document automation expertise, and then delivering innovative, reliable and agile business solutions to meet their specific needs. I have been involved in the document industry for over 25 years, first with Equitrac Corporation and now with Esker, Inc. I understand how important documents are in any business, and have led Sales, Service, and Consulting efforts to help my customers eliminate inefficient document processes. At Esker our success is driven by: - Devoted employees and dedication to customer success - Agile SaaS solutions, utilizing Artificial intelligence and Robotic Process Automation. - Deep business process knowledge - Strong collaboration with business partners, resulting in a shared commitment to deliver a great end-user experience We will continue to help our customers quit their dependence on paper, and automate their document processes to make them as efficient as possible.

Published content

AI-driven success in customer service: Hitting KPIs without compromising the human touch


The integration of AI in customer service isn’t about choosing between technology and humanity—it’s about using machine intelligence to strengthen human relationships.

Bridging the finance talent divide: AI and automation are catalysts for skill enhancement


As we move forward, embracing these technologies alongside mentorship and oversight will be key in the ever-evolving world of finance.

Here come the bots—and there go the jobs?


The big challenge during our own era of transformation will be ensuring human workers can adjust and adapt their careers alongside this new form of "intelligence."

15 strategies to prepare for the ups and downs in the marketplace

expert panel

Hope for the best. Plan for disruption. Life is full of uncertainties, and that includes an unpredictable business environment. What can leaders do to secure their company's future and team stability during tough economic times? One solution is to prepare and plan ahead—based on the market trends—so your company and stakeholders will be ready and skilled to face the challenges that may come your way. Here, Fast Company Executive Board members share their go-to methods that leaders can implement to effectively manage the risk and uncertainty in their day-to-day business operations. 

Company details


Company bio

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations. Esker’s cloud platform integrates with existing ERP environments, giving businesses the flexibility to connect with any system without having to change the way they work. By developing AI-driven technologies and automating the order-to-cash and procure-to-pay cycles, Esker frees up finance and customer service professionals from time-consuming tasks, helps them be more efficient, and enables them to develop new skills. Founded in 1985, Esker operates in North America, Latin America, Europe, and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. Esker leverages its strong culture of innovation, solid financial management, technology expertise, cohesive international organization, strong social commitment, and a HR policy that promotes autonomy and accountability. Esker embodies the growth and value it delivers to its customers.


Corporate leadership

Area of focus

Document Process Automation
Accounts Payable Automation
Sales Order Processing

Company size

501 - 1,000

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