Zack Hamilton

Member Since 2022

Zack Hamilton

Chief Experience & Strategy Officer

Stingray Group, Inc.

Georgia

Zack leads the Experience and Go-To-Market Strategy for Chatter and Stingray. In his role, he is an executive advisor to brands across the world helping them close the Brand Experience gap with customers and employees in order to create incremental ROI. Zack brings to Stingray over 20 years of customer experience management with proven expertise in go-to-market strategy. His career began in operations at brands like LA Fitness and Aaron's. While at Aaron's, Zack help multiple roles in operations, marketing, eCommerce, and sales strategy. He also launched strategic customer-centric initiatives and built the Customer Experience Strategy prior to departing for Medallia. While at Medallia, Zack was the Principal and Global Head of Retail Experience. He served as an Executive Advisor to more than 200 retail brands around the world and led go-to-market and Enablement Strategy across the Medallia retail ecosystem including sales, product, marketing, analytics, and technology partners.


SKILLS

  • Customer Experience
  • Cross-Functional Team Leadership
  • Growth Strategy and Execution

RECENT CONTENT

August 4th, 2022

15 strategies to enhance a company's service

Strive to offer your customers (and employees) the best, even with a lean workforce. 

August 1st, 2022

12 points to consider when promoting your brand

Re-assess these key elements of digital marketing.

July 22nd, 2022

8 reasons to build a mobile-friendly business operation

Considering these factors may keep your company relevant in the industry. 

June 6th, 2022

13 ways business leaders get the most out of customer relations

Implement the following strategies to form better alliances for your products and services.


COMPANY INFO

Stingray Group, Inc.

Montreal-based Stingray (TSX: RAY.A; RAY.B) is a leading global music, media, and technology company with over 1,000 employees worldwide. Stingray is a premium provider of curated direct-to-consumer and B2B services, including audio television channels, over 100 radio stations, SVOD content, 4K UHD television channels, FAST channels, karaoke products, digital signage, in-store music, and music apps, which have been downloaded over 160 million times. Stingray reaches 400 million subscribers (or users) in 160 countries.


INDUSTRY

Technology