Fellow member, Chris Shipley, author of The Empathy Advantage and guest speaker, Heather McGowan, Keynote Speaker Author for a captivating presentation discussed how the pandemic caused a profound shift in the connection between individuals and organizations. Consequently, managers at all levels are facing challenges in adjusting to this altered landscape as employees embrace their newfound independence and expect greater satisfaction from their work environments. Some key takeaways from the event are below.
- Highly diverse teams (across every vector) deliver the greatest business advantage when they are engaged.
- A strong, clearly-defined culture enables a business to truly scale in times of uncertainty and change.
- The shift from a command-and-control leader to an empathetic coach unlocks the potential of the organization.
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