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Bill Staikos

HostMedallia

Virginia

Member Since November 2021

Skills

Customer Experience
Management Consulting
Employee Experience

About

Bill Staikos is SVP, Industry Solutions at Medallia, the leading software platform for Customer & Employee Experience Management that helps you listen, analyze and act on feedback at scale. Bill is also Host of the award-winning podcast Be Customer Led. A Top 250 show on Apple within the Management category, Be Customer Led won Best Business Podcast for 2021, and has listeners in over 90 countries. More at linktr.ee/becustomerled.

Published content

12 ways leaders are utilizing data to make better decisions

expert panel

Being able to stay consistent with your strategic approach to meeting goals is key when it comes to navigating data variables. Technology is a useful tool to help businesses remain relevant in the marketplace and understand the data behind their consumers' behavior patterns. However, it's crucial to merge human intelligence with the machine learning elements, so you can ask the right questions and keep up with market trends alike. Below are 12 suggestions Fast Company Executive Board members offer to get you up to speed with data-driven market segmentation and how it can help you meet your business and customer needs.

Here's how to navigate a seamless brand marketing presence

expert panel

15 leaders weigh in on meeting consumers where they live. Despite the thriving and evolving digital economy, leaders still need to strike a healthy balance between their company's online and offline presence if they want their business to remain relevant to current and prospective customers. To enhance your daily presence in their personal or professional lives, it's also essential to listen so you'll understand their needs because that will help you come up with some of the best solutions that are well timed and informative. Below are 15 additional tips, from members of Fast Company Executive Board to equip you with the essential tools to stay authentic and active in your targeted communities.

15 culture leaders share the best advice they learned from people who challenge them

expert panel

When somebody challenges you to grow and reach your potential, chances are you're going to walk away with an important life lesson. Throughout life, most people will encounter someone who challenges them in a good way. These people see the potential in others and harness it by pushing them to reach higher and work harder. While of course, a challenge will be difficult, it can also be a great motivator that helps others to improve in the long run. Below, 15 members of the Fast Company Executive Board shared some inspiring advice they’ve learned from those who have positively challenged them. They describe how those who tested their abilities and showed them they were capable of more have shaped them into the professionals they are today.

How the Metaverse will change the way we interact with brands

article

Being able to meditate at the top of a mountain, hike through Grindelwald, or ride your bike through Tuscany are experiences that will be readily available.

14 ways to gauge customer satisfaction

expert panel

If you want to grow a successful business and be sure that your clients are satisfied, it's important to track their digital footprint and exposure to your brand—every step of the way. By doing so, you'll be able to quickly address any questions, concerns, or deal-breakers that may come up immediately. This will help in reassuring them that they've made the right decision engaging with your company's products and services.  Below, 14 panel experts of Fast Company Executive Board share practical ways to evaluate your customers' journey (without their direct feedback) and turn things around so you don't lose them.

Navigating The Dynamics Of A Remote Workplace

expert panel

Remote and hybrid workplace environments are here to stay. Prior to the COVID-19 global pandemic, most executive leaders were accustomed to managing their employees in-office on a daily basis. Now, in the new and ever-changing virtual work world, some leaders are struggling to maintain culture and team growth like they once did.  In a candidate-driven market and with the “Great Resignation” still looming, many company heads understand that offering more job flexibility, real work-life balance, and substantial growth opportunities are key to staying ahead of the competition and attracting the best talent.  To help supervisors and staff gain confidence as they continue to navigate a growing remote or hybrid business environment, 16 Fast Company Executive Board members share strategies remote managers can use to help their virtual talent develop a thriving career and stay connected with one another.

Company details

Medallia

Company bio

At Medallia we believe that every experience is a memory that can last a lifetime. Whether had by employees or customers, experiences shape the way people feel about your company. So we're committed to helping organizations create a culture that values every person and every experience—a commitment shared by everyone at Medallia.

Industry

Technology

Area of focus

SaaS
Experience Cloud
Experience Management

Company size

1,001 - 5,000

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