article

These apparently unconnected worlds have a common denominator: operational excellence.

article

True innovation starts and ends with people. It’s people who build it, people who benefit from it, and ultimately, it’s people who should be central to your strategy when it comes to approaching innovation in your business. 

article

Choosing applications that work symbiotically with one another means that you can create a solution that’s uniquely customizable to your business needs—one that’s extensible to add to what you need now, and flexible enough to grow with you so you’re not having to overhaul your systems every few years.

expert panel

Don't play guessing games when it comes to building consumer trust and brand loyalty. Developing a brand's long-term success in any marketplace largely depends on a team's ability to strengthen healthy customer relationships and meet their ongoing needs. But if retention is thriving, then it is obvious the team must be doing something right.  On the contrary, how can a leader accurately gauge whether their team is truly hitting the mark, or if there is still room for improvement, so the company receives positive reviews while making a profit?  Here are 10 points that Fast Company Executive Board members have found useful when it comes to measuring their customers' satisfaction levels throughout the product or service journey. Try implementing these tips to provide invaluable insight into your business efforts moving forward.

expert panel

Trying to build a good reputation in the competitive marketplace isn't always easy. Some of the best made relationships in business begin with constant communication between a company and its client to establish mutual trust and a deeper understanding of each stakeholders mission and purpose. Being the new kid on the block in an oversaturated market may seem intimidating at first, but gets easier in time—once you crack the code. By learning how best to solve your customers' most challenging dilemmas, you're bound to become one of their most reliable resources, time and again. Below are 13 best practices that Fast Company Executive Board members have repeated to present a great impression (beyond the first) to attract and keep their prospective clients.

article

Introducing new ideas and technologies to an industry that has been satisfied with doing things the way they’ve always been done can be daunting, but it doesn't have to be.